HVAC Service Manager — Lead & Optimize Field Ops

R&W Inc; Asheville (NC); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive weekly pay

Healthcare coverage

401(k) with match

Paid time off

Career growth programs

Referral bonus

Vehicle allowance

Phone allowance

Job summary

FirstCall Mechanical is seeking a Service Manager in Asheville, NC to lead the day-to-day operation of the service department. The role focuses on delivering high-quality, on-time, and on-budget service projects, maintenance, and repairs while mentoring technicians and coordinating with dispatch for optimal field coverage.

The position requires active EPA certification, 5–7 years of management experience, and strong P&L oversight.

Qualifications

• Requires valid driver's license.
• Must be comfortable with computers and Microsoft Office applications.
• Minimum 5-7 years of management experience or supervisory responsibilities.
• Experience leading a safety-focused culture.
• Experience managing P&Ls.
• Experience estimating and presenting service quotes.
• Active EPA certificate.

Responsibilities

• Manage and develop staff, including hiring, scheduling, performance evaluations, and coaching to ensure customer satisfaction.
• Assess technician skills and assign appropriate work with training needs identified.
• Develop training procedures and work processes.
• Identify opportunities for improvement and coach team to achieve customer satisfaction and sales goals.
• Support dispatch operations to select technicians for service types.
• Resolve customer issues and maintain high service standards.
• Hold regular 1-on-1 meetings to review performance and progress toward goals.
• Ensure materials and equipment are ordered and available for jobs.
• Generate and review departmental reports and inventory/vehicle records.

Skills

Management experience

Leadership

Safety culture

Estimating quotes

P&L management

Communication

Education

Tools

Microsoft Office

Computers

Job description

FirstCall Mechanical is seeking a Service Manager in Asheville, NC to lead the day-to-day operation of the service department. The role focuses on delivering high-quality, on-time, and on-budget service projects, maintenance, and repairs while mentoring technicians and coordinating with dispatch for optimal field coverage.

The position requires active EPA certification, 5–7 years of management experience, and strong P&L oversight.