HVAC Service Manager — Lead a High-Impact Service Team

Firstcall Mechanical Group; Asheville (NC); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Company vehicle or allowance

Mobile phone allowance

Uniforms

Job summary

FirstCall Mechanical is seeking a Service Manager in Asheville, NC to lead the service department, drive daily operations, and ensure high-quality, on-time, and on-budget project completion. You will manage staff, assign technician work, monitor performance, and maintain service quality across multiple sites.

The role requires 5–7 years of management experience, EPA certification, and a proven ability to estimate and present service quotes while managing P&Ls.

Qualifications

• Minimum 5-7 years of management experience.
• Active EPA certificate.
• Strong leadership and team management.
• Experience estimating and presenting service quotes.
• Experience managing P&Ls.

Responsibilities

• Manage and develop the staff, including hiring, scheduling, and evaluating performance.
• Assess technician skills and assign appropriate work.
• Develop training procedures and work processes.
• Coach team to improve customer satisfaction and sales goals.
• Assist dispatch to select technicians for service jobs.
• Resolve customer issues and complaints promptly.
• Maintain records of inventory, tools, and vehicles and report to management.
• Oversee service projects from approval to completion.
• Ensure tools and materials are available for jobs.

Skills

Driver's license

Computer skills

MS Office

Leadership

Education

EPA certificate

Job description

FirstCall Mechanical is seeking a Service Manager in Asheville, NC to lead the service department, drive daily operations, and ensure high-quality, on-time, and on-budget project completion. You will manage staff, assign technician work, monitor performance, and maintain service quality across multiple sites.

The role requires 5–7 years of management experience, EPA certification, and a proven ability to estimate and present service quotes while managing P&Ls.