HVAC Service Manager - Commercial

Paycom - ATS; Hutto (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Company Truck

Gas Card

Job summary

Mako Industries in Hutto, TX is seeking an HVAC Service Manager to oversee the service department, lead technicians, and grow revenue through service contracts.

The role requires strong HVAC knowledge, leadership, and sales skills to drive maintenance plans and system upgrades.

Qualifications

• 5+ years in HVAC service, with supervisory/managerial role.
• Strong sales ability to promote service contracts and upgrades.
• EPA Certification (Type I & II or Universal) and HVAC certifications.
• Knowledge of HVAC/refrigeration systems, troubleshooting and diagnostics.
• Excellent communication, leadership and customer service skills.

Responsibilities

• Oversee scheduling, dispatching, and performance of HVAC service technicians.
• Lead, train, and mentor the service team to meet standards.
• Be primary point of contact for customer inquiries and concerns.
• Drive sales to promote contracts, maintenance plans and upgrades.
• Manage service budgets, track KPIs, and ensure profitability.
• Provide technical support to field techs for complex issues.
• Maintain records of service requests, work orders and sales.
• Oversee inventory of parts and equipment for service jobs.
• Ensure safety adherence and regulatory compliance.

Skills

Leadership

Sales experience

HVAC knowledge

Communication

Customer service

Education

EPA Certification (Type I & II or Universal)

Tools

Service Titan

Jobber

CRM systems

Microsoft Office

Job description

Job Details: Job Location: Hutto, TX 78634, Mako Industries is hiring an HVAC Service Manager!

We are seeking a skilled and dynamic HVAC Service Manager with a strong background in both service management, estimating and sales. This individual will oversee the day-to-day operations of our HVAC service department, ensuring efficient service delivery, managing a team of technicians, and driving growth through sales initiatives. The ideal candidate will have extensive HVAC knowledge, proven leadership skills, and the ability to engage with customers to promote and sell service contracts, maintenance plans, and system upgrades.

Key Responsibilities:

• Service Department Management: Oversee the scheduling, dispatching, and performance of HVAC service technicians, ensuring high-quality and timely service delivery.
• Team Leadership: Manage, train, and mentor a team of HVAC service technicians to ensure they meet performance standards and customer expectations.
• Customer Relations: Serve as the primary point of contact for customer inquiries and concerns, ensuring a positive experience and fostering long-term relationships.
• Sales and Business Development: Drive sales efforts to promote HVAC service contracts, maintenance plans, system upgrades, and repairs. Generate new business opportunities through referrals, networking, and cold calling.
• Budget and Performance Monitoring: Manage service department budgets, track key performance indicators (KPIs), and ensure profitability. Monitor technician productivity and customer satisfaction to meet company goals.
• Technical Expertise: Provide technical support to service technicians and assist in troubleshooting complex HVAC issues.
• Reporting and Documentation: Maintain accurate records of service requests, work orders, and sales activities. Prepare regular reports for senior management.
• Inventory Management: Oversee the inventory of parts and equipment needed for service jobs, ensuring that stock levels are adequate and cost-effective.
• Safety and Compliance: Ensure that all work is performed in compliance with industry standards, safety regulations, and company policies.

Qualifications:

• 5+ years of experience in HVAC service, with at least 2 years in a supervisory or managerial role.
• Strong sales experience, with a proven ability to sell service contracts, repairs, and system upgrades.
• EPA Certification (Type I & II or Universal) and other relevant HVAC certifications.
• Knowledge of HVAC and Refrigeration systems, troubleshooting, and diagnostics.
• Excellent communication, leadership, and customer service skills.
• Strong organizational skills and the ability to manage multiple priorities.
• Proficiency in using HVAC management software and basic office software (Microsoft Office, CRM systems, Service Titan, Jobber).
• Valid driver’s license and a clean driving record.
• We Provide Company Truck and Gas Card
• Competetive Salary + Potential Bonus