HVAC Service Manager

ARS; Webster (TX); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Take-home company vehicle

Gas card and maintenance plan

Health insurance options

401(k) with company match

Paid time off and holiday pay

Life insurance

Job summary

ARS-Rescue Rooter in Webster, TX is seeking an experienced HVAC Service Manager to lead a technical team and ensure top-tier system performance for residential customers.

You will drive scheduling, quality control, safety compliance, and cost management while delivering reliable service and customer satisfaction across the region.

Qualifications

• 3 years of HVAC service management experience.
• Strong knowledge of residential HVAC systems, codes, and safety.
• Valid driver’s license with a clean record.

Responsibilities

• Lead and manage the HVAC service team, including hiring, scheduling, training, coaching, and performance management.
• Evaluate workload and schedule service work to maximize efficiency and profits.
• Ensure HVAC service quality, customer satisfaction, and operational efficiency.
• Achieve monthly budgeted revenue and monitor department profitability.
• Oversee daily operations of service calls and repairs, with KPI tracking.
• Monitor labor costs, materials, and equipment; control expenses.

Skills

HVAC management

Leadership

Budgeting

Scheduling

Customer service

Education

High School Diploma or GED

Job description

Company Name

ARS-Rescue Rooter

Overview

American Residential Services (ARS), is the largest provider of residential services in the US, employing more than 7000 professionals across the country. ARS has been serving its customers with HVAC, Plumbing and Electrical solutions for over 45 years since its establishment in 1975. ARS delivers trusted home comfort solutions and top-quality service to homeowners every day.

What We Offer

• Insurance access after 31 days of employment
• Low-cost medical insurance (starting at ~$5/week)
• Dental and vision insurance options
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• 401(k) with company match
• Paid time off and holiday pay
• Company-paid life insurance
• Take-home company vehicle, gas card, and maintenance plan

Responsibilities

• Lead and manage the HVAC service team, including hiring, scheduling, training, coaching, and performance management
• Evaluates workload and schedules service work in a way that best utilizes manpower and maximizes profits, which includes managing labor expenses to stay within budget guidelines.
• Ensure HVAC service quality, customer satisfaction, and operational efficiency
• Achieves monthly budgeted revenue.
• Oversee daily operations of residential HVAC service calls and repairs
• Monitor labor costs, materials, equipment, and expenses to maintain service department profitability
• Conduct job site inspections and ensure compliance with HVAC codes and safety standards
• Track department operations including technician productivity, tools, vehicles, and equipment
• Provide hands-on training and development for HVAC service technicians
• Lead regular technician meetings and monitor key performance indicators (KPIs)
• Ensures that materials and equipment are ordered and dispensed for scheduled jobs. Schedules repairs for parts to ensure minimal down-time in job completion. Manages material expense to stay within budget.
• Reviews payroll records to ensure that technicians are paid properly and that record keeping is in compliance.
• May conduct job site inspections.
• Assists the dispatching operation to ensure appropriate technician selection for type of service.
• Monitors preventive maintenance of vehicles to ensure proper operation.
• Evaluates staff to determine training requirements. Provides on-the-job training and support to employees.
• Oversees facility and equipment maintenance, ensuring that assets are protected and controlled.
• Observes all safety and Company rules and regulations in the performance of duties.
• Follow the guidelines for the Senior Care, Ethics, and Quality Assurance Process.
• Oversees the Tech Turnover Process. Achieving the budgeted/managed KPI's by call type.
• Conduct weekly meetings with Technicians.
• Other duties as assigned

Qualifications

• 3 years of HVAC service management experience
• Strong knowledge of residential HVAC systems, heating and air conditioning service, and HVAC code compliance
• 6-8 years of experience in HVAC service. Related experience and/or advanced training or any equivalent combination of education and experience may be substituted.
• A High School diploma or general education degree (GED) is required
• Valid driver's license with a good driving record
• Strong leadership, communication, computer, and analytical skills
• Ability to manage people, operations, and budgets effectively

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum.*

American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.