HVAC Service Manager

Tom Drexler Plumbing Inc; Louisville (KY); On-site; USD 60,000 - 90,000; Full time

Job summary

Join a forward-thinking company as an HVAC Service Manager, where you will lead a talented team dedicated to exceptional customer service and operational excellence. This role offers the opportunity to inspire and mentor technicians while driving key business results in a supportive environment. With a focus on quality and trust, you will play a critical role in ensuring service excellence and team development. Enjoy competitive compensation, comprehensive benefits, and a chance to make a meaningful impact in the HVAC industry. If you're passionate about leadership and customer satisfaction, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid Time Off

Company Laptop

Company Cell Phone

Short-Term Disability

Long-Term Disability

Health Savings Account

Qualifications

• 3+ years of management or sales experience in the HVAC service industry.
• Proficient in Microsoft Office and familiar with inventory management.

Responsibilities

• Lead and mentor a team of Service Technicians to achieve high performance.
• Monitor metrics and ensure customer satisfaction and productivity goals.

Skills

Leadership Skills

Customer Service

Technical Knowledge of HVAC Systems

Organizational Skills

Problem-Solving Skills

Education

High School Diploma

College Degree

Tools

Microsoft Office

Service-Titan

Job description

Join the team at Tom Drexler Plumbing Air & Electric, a trusted name in residential HVAC services, known for its commitment to quality, customer satisfaction, and employee development. We're seeking an HVAC Service Manager to lead and inspire our talented team of Service Technicians at our East Hanover branch. This role is perfect for a driven leader passionate about exceptional customer service, team-building, and operational excellence.

Why Join Tom Drexler Plumbing Air & Electric?

• Competitive Compensation: Above market compensation + lucrative bonus opportunity
• Established Excellence: Be part of a company with a long-standing reputation for quality and trust in the HVAC industry.
• Leadership Role: Make an impact by mentoring a high-performing team and driving key business results.
• Comprehensive Benefits: Medical, dental, vision, 401(k) matching, life insurance, paid time off, and more.

What You’ll Do:

As the HVAC Service Manager, you will lead a team of skilled Service Technicians, ensuring top-notch customer service, technical excellence, and operational efficiency.

Key Responsibilities:

• Leadership & Coaching: Provide ongoing training, mentorship, and development to Service Technicians, tailoring support to individual needs.
• Performance Management: Monitor daily metrics and hold your team accountable for achieving revenue, customer satisfaction, and productivity goals.
• Operational Oversight: Collaborate with dispatch to align service calls with technician expertise, manage team schedules, and ensure optimal field coverage.
• Team Building: Recruit, train, and retain top talent, fostering a culture of collaboration, trust, and excellence.
• Customer Engagement: Resolve customer issues promptly, ensuring a seamless service experience.
• Field Support: Conduct bi-weekly site visits for quality assurance, technician engagement, and on-the-job training.
• Strategic Collaboration: Partner with branch and operations leadership to implement strategies that drive growth and efficiency.
• Technology Integration: Support technicians in using digital tools like Service-Titan for seamless operations.

What Makes You a Great Fit?

Leadership Skills:

• Proven ability to inspire, mentor, and mobilize a technical team to achieve high performance.
• Strong interpersonal skills with a customer-first mindset.

Technical & Business Acumen:

• Knowledge of HVAC systems and the ability to train and guide a technical workforce.
• Strong organizational, problem-solving, and analytical skills with a focus on achieving business goals.

Qualifications:

• 3+ years of management or sales experience in the service industry (HVAC preferred).
• High School Diploma required; college degree preferred.
• Proficiency in Microsoft Office applications and familiarity with inventory management and logistics.

What We Offer:

• Compensation: Competitive salary with lucrative bonus potential.

o Medical, dental, and vision insurance.

o Health Savings Account (HSA).

o Short-Term and Long-Term Disability (company-paid).

o Life and AD&D Insurance (company-paid).

o Additional coverage options: critical illness, hospital indemnity, and pet insurance.

• Work Tools: Company-provided laptop and cell phone.
• PTO & Work-Life Balance: Paid time off and holidays.

Ready to Lead with Purpose? Apply Today!

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.