Service Manager - HVAC Solutions

Pleasant Valley Corporation; Medina (OH); On-site; USD 75,000 - 110,000; Full time

Job summary

An established industry player is seeking a Service Manager for HVAC Solutions to lead a dynamic team in resolving HVAC system issues. This role focuses on delivering high-quality service solutions while fostering strong client and vendor relationships. With a competitive salary and a clear path for career advancement, this position offers a positive work environment and exceptional culture. If you have a passion for HVAC management and a drive for operational efficiency, this could be your next great opportunity!

Benefits

Exceptional culture and positive work environment

Competitive earnings

Comprehensive benefits

Personal recognition

Individual development opportunities

Clear path for career advancement

Qualifications

• 7-10 years of HVAC service management experience in a commercial environment.
• Proficiency in CRM platforms and service management tools.

Responsibilities

• Directs daily operations of HVAC service team, ensuring timely issue resolution.
• Manages HVAC service revenues and oversees compliance with objectives.

Skills

HVAC Service Management

Team Leadership

Financial Management

Client Relations

Technical Expertise in HVAC Systems

Analytical Skills

Project Leadership

Education

Bachelor’s degree in Business Administration

Tools

CRM platforms

Service management tools

Job description

Service Manager - HVAC Solutions

Join one of the nation's rapidly expanding leaders in Commercial Construction and Facility Management!

PLEASANT VALLEY CORPORATION, a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Construction, Facility Management, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.

WE OFFER:

• An exceptional culture and positive work environment
• Competitive earnings
• Comprehensive benefits
• Personal recognition
• Individual development opportunities
• A clear path for career advancement!

___________________________________________________________

Shift	M-F | 8:30a – 5:00p
Work Location	Onsite – Medina, Ohio
Division	Facilities Management
Team	HVAC Solutions
Reports To	Specialty Services Operations Manager - HVAC Solutions

___________________________________________________________

Job Purpose

The Service Manager – HVAC Solutions is responsible for leading a responsive service operations team focused on resolving clients’ HVAC system issues promptly and cost-effectively. This role oversees the end-to-end delivery of service solutions, ensures high-quality customer support, fosters strong relationships with clients and vendors, and drives operational efficiency in alignment with organizational goals.

___________________________________________________________

Responsibilities

• Team Leadership & Workflow Oversight: Directs the daily operations of a reactive HVAC service team, ensuring efficient task assignment and timely resolution of client issues in alignment with service-level KPIs.
• Financial & Operational Management: Manages HVAC service revenues ranging from $10M–$20M nationally, overseeing all related work orders and ensuring compliance with company and client objectives.
• Client & Vendor Relations: Builds and maintains strong relationships with clients and subcontractors, offering insights on HVAC system improvements and approving bids up to $100K without supervisor approval.
• Escalation & Work Order Prioritization: Leads the triage of escalations, new projects, and status updates; prioritizes work orders based on urgency, staffing, and historical context to meet client needs effectively.
• Training & Team Development: Conducts onboarding and continuous training for supervisory staff, facilitates regular team meetings, and drives team engagement through structured development and team-building initiatives.

___________________________________________________________

Requirements

• Experience in HVAC Service Management: Minimum of 7–10 years of experience resolving commercial HVAC issues, preferably within a facilities or property management environment.
• Technical Expertise: In-depth knowledge of commercial HVAC systems and general trades, with a strong ability to assess, troubleshoot, and guide resolution efforts.
• Educational Background: Bachelor’s degree in Business Administration preferred; additional relevant experience may substitute for formal education.
• Technology & Systems Proficiency: Proficient in CRM platforms and service management tools, with strong skills in data entry, scheduling, documentation, and reporting.
• Analytical & Project Leadership Skills: Proven ability to assess complex service challenges, develop actionable solutions, and implement improvements; PMP and Six Sigma certifications are preferred.

___________________________________________________________

Do YOU have these qualities?

Apply now to explore a fulfilling career with Pleasant Valley Corporation!