HVAC Service Manager

ZipRecruiter; Louisville (KY); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in residential HVAC services is seeking an HVAC Service Manager to lead a talented team in Louisville, KY. This role involves mentoring technicians, ensuring customer satisfaction, and driving operational excellence. Join a reputable firm offering competitive compensation and comprehensive benefits, including medical, dental, and PTO.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid Time Off

Company-provided Laptop

Company-provided Cell Phone

Qualifications

• 3+ years of management or sales experience in HVAC service industry.

Responsibilities

• Lead and mentor a team of Service Technicians.
• Monitor daily metrics for revenue and customer satisfaction.
• Collaborate with dispatch for optimal service call alignment.

Skills

Leadership

Interpersonal Skills

Problem-Solving

Analytical Skills

Education

High School Diploma

College Degree

Tools

Microsoft Office

Job description

Job DescriptionJob Description

HVAC Service Manager - Tom Drexler Plumbing Air & Electric, Louisville, KY

Join the team at Tom Drexler Plumbing Air & Electric, a trusted name in residential HVAC services, known for its commitment to quality, customer satisfaction, and employee development. We're seeking an HVAC Service Manager to lead and inspire our talented team of Service Technicians at our East Hanover branch. This role is perfect for a driven leader passionate about exceptional customer service, team-building, and operational excellence.

Why Join Tom Drexler Plumbing Air & Electric?

• Competitive Compensation: Above market compensation + lucrative bonus opportunity
• Established Excellence: Be part of a company with a long-standing reputation for quality and trust in the HVAC industry.
• Leadership Role: Make an impact by mentoring a high-performing team and driving key business results.
• Comprehensive Benefits: Medical, dental, vision, 401(k) matching, life insurance, paid time off, and more.

What You’ll Do:

As the HVAC Service Manager, you will lead a team of skilled Service Technicians, ensuring top-notch customer service, technical excellence, and operational efficiency.

Key Responsibilities:

• Leadership & Coaching: Provide ongoing training, mentorship, and development to Service Technicians, tailoring support to individual needs.
• Performance Management: Monitor daily metrics and hold your team accountable for achieving revenue, customer satisfaction, and productivity goals.
• Operational Oversight: Collaborate with dispatch to align service calls with technician expertise, manage team schedules, and ensure optimal field coverage.
• Team Building: Recruit, train, and retain top talent, fostering a culture of collaboration, trust, and excellence.
• Customer Engagement: Resolve customer issues promptly, ensuring a seamless service experience.
• Field Support: Conduct bi-weekly site visits for quality assurance, technician engagement, and on-the-job training.
• Strategic Collaboration: Partner with branch and operations leadership to implement strategies that drive growth and efficiency.
• Technology Integration: Support technicians in using digital tools like Service-Titan for seamless operations.

What Makes You a Great Fit?

Leadership Skills:

• Proven ability to inspire, mentor, and mobilize a technical team to achieve high performance.
• Strong interpersonal skills with a customer-first mindset.

Technical & Business Acumen:

• Knowledge of HVAC systems and the ability to train and guide a technical workforce.
• Strong organizational, problem-solving, and analytical skills with a focus on achieving business goals.

Qualifications:

• 3+ years of management or sales experience in the service industry (HVAC ).
• High School Diploma required; college degree .
• Proficiency in Microsoft Office applications and familiarity with inventory management and logistics.

What We Offer:

• Compensation: Competitive salary with lucrative bonus potential.
• Benefits:

o Medical, dental, and vision insurance.

o Health Savings Account (HSA).

o Short-Term and Long-Term (company-paid).

o Life and AD&D Insurance (company-paid).

o Additional coverage options: critical illness, hospital indemnity, and pet insurance.

• Work Tools: Company-provided laptop and cell phone.
• PTO & Work-Life Balance: Paid time off and holidays.

Ready to Lead with Purpose? Apply Today!

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE