HVAC Service Manager

The Contractor Consultants; Lanham (MD); On-site; USD 75,000 - 84,000; Full time

Job summary

Join a dynamic team as an HVAC Service Manager where your leadership skills will shine! This role offers an exciting opportunity to lead a dedicated service department focused on delivering exceptional customer experiences. You will be instrumental in developing future leaders, ensuring compliance, and enhancing operational efficiency. With a commitment to integrity and professional growth, this role is perfect for those looking to make a significant impact in a supportive environment. Enjoy a comprehensive benefits package that includes retirement savings, medical insurance, and opportunities for training and development. Apply today to take your career to the next level!

Benefits

401(k) with Employer Matching

Weekly Pay Cycle

Service Bonus Potential

Medical, Dental, and Vision Insurance

Paid Time Off

Training and Certifications

Company Vehicle

Uniforms and Safety Apparel Provided

Qualifications

• Experience in HVAC Service Manager or field service leadership role is preferred.
• Strong leadership and team-building skills are essential.

Responsibilities

• Lead the Service Department to ensure customer satisfaction and operational efficiency.
• Manage performance reviews and set clear expectations for service personnel.

Skills

Leadership

Customer Service

Conflict Resolution

Organizational Skills

Mechanical Systems Understanding

Time Management

Education

High School Diploma or Equivalent

Certifications in HVAC

Tools

Service Management Software

Scheduling Programs

KPI Tracking Tools

Job description

Join to apply for the HVAC Service Manager role at The Contractor Consultants

Job Title:

HVAC Service Manager

Company Name:

Fresh Air Concepts

Pay Range:

$75,000 - $83,200+ annually, based on experience

Industry:

Mechanical General Contractor (Residential, Commercial)

Location:

Greater Baltimore Metro Area

Job Overview

Fresh Air Concepts is actively seeking an experienced and dynamic HVAC Service Manager to lead our Service Department with excellence, integrity, and a customer-first attitude. As HVAC Service Manager, you will play a critical role in growing our demand service operations, developing customer relationships, and driving departmental performance. Whether you're seasoned or bring strong experience in a similar role, we'll equip you with the tools and training you need to succeed in our supportive and growth-focused environment.

Who We Are

Fresh Air Concepts is a Mechanical General Contractor specializing in residential and commercial HVAC services. We are passionate about providing high-quality solutions with a team-centered approach. At Fresh Air Concepts, we prioritize integrity, accountability, and service—backed by strong leadership and investment in our employees' career growth.

Responsibilities Include But Are Not Limited To

• Lead the Service Department by modeling and enforcing the company's core values and customer-first philosophy.
• Set clear expectations, provide ongoing feedback, and conduct regular performance reviews with service personnel.
• Ensure 100% customer satisfaction through prompt service responses, resolution of complaints, and professional communication.
• Manage all aspects of the Service Department's performance to meet or exceed financial goals and key performance indicators (KPIs).
• Develop future leaders within the department through training and mentorship programs.
• Plan, prepare, and execute service marketing plans, incentive programs, and lead generation activities.
• Oversee operational functions including dispatching, fleet maintenance, safety compliance, inventory management, pricing, and labor control.
• Evaluate and implement technology solutions to enhance service department efficiency and productivity.
• Collaborate closely with the General Manager to ensure department goals align with overall company strategies.
• Maintain compliance with all local, state, and federal regulations related to service operations.
• Promote a safe, clean, and organized work environment for all service personnel.

Qualifications

• Prior experience in a similar HVAC Service Manager role or field service leadership position strongly preferred.
• Strong leadership and team-building skills, with the ability to coach and develop employees.
• High-level customer service and conflict resolution abilities.
• Strong organizational and time management skills, with the ability to manage multiple priorities.
• Basic understanding of mechanical systems, HVAC service operations, and maintenance processes.
• Proficient with laptops, service management software, scheduling programs, and KPI tracking tools.
• Commitment to safety, legal compliance, and professional workplace standards.
• Ability to lead by example with a positive attitude and team-first mentality.
• Comfortable managing field operations including dispatch, field labor teams, and client relations.

Benefits

• 401(k) Retirement Savings Program (with employer matching)
• Weekly Pay Cycle
• Service Bonus Potential
• Referral Bonus Program
• Medical, Dental, and Vision Insurance
• Life and Disability Insurance Options (Basic Life, Supplemental Life, Short-Term and Long-Term Disability)
• Safety Equipment Provided (helmets, gloves, and more)
• Paid Time Off (Holidays, Vacation, Sick Days)
• Training and Certifications (including OSHA, Fall Protection, Manufacturer Training, and Technical Courses)
• Paid Training Program / Apprenticeship Opportunities
• Annual Company Trips and Outings (BBQs, holiday parties, fishing, ball games)
• Company Vehicle / Car Allowance / Mileage Reimbursement
• Uniforms and Safety Apparel Provided

Work Schedule

• Full-time
• Monday through Friday
• Availability for occasional urgent service calls, needs, or meetings outside of standard hours.

Work Location:

Office-based operations serving Maryland and surrounding areas.

Equal Employment Opportunity Statement

Fresh Air Concepts is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive environment for all team members, recognizing that varied perspectives drive innovation and success.

Take your leadership skills to the next level with a company that truly values your growth. Apply today to join the Fresh Air Concepts team!