HVAC Service Manager

The Contractor Consultants; Annapolis (MD); On-site; USD 75,000 - 84,000; Full time

Job summary

An established industry player is seeking an experienced HVAC Service Manager to lead their Service Department. This role emphasizes excellence, integrity, and customer satisfaction while driving departmental performance. You will oversee service operations, manage customer relationships, and develop future leaders through training and mentorship. The company offers a supportive environment where your leadership skills can flourish, along with competitive pay and comprehensive benefits. If you're ready to take your career to the next level, this opportunity is for you!

Benefits

401(k) with employer matching

Weekly pay and bonuses

Health insurance (medical, dental, vision)

Life and disability coverage

Paid time off

Company vehicle or allowance

Safety gear

Training and company events

Qualifications

• Experience in HVAC Service Management or field leadership.
• Strong leadership and customer service skills.

Responsibilities

• Lead the Service Department with a focus on customer satisfaction.
• Manage performance to meet financial goals and KPIs.

Skills

Leadership Skills

Customer Service Skills

Organizational Skills

Time Management

HVAC Operations Knowledge

Safety Commitment

Tools

Software Tools for KPI Tracking

Job description

Join to apply for the HVAC Service Manager role at The Contractor Consultants

Job Title:

HVAC Service Manager

Company Name:

The Contractor Consultants

Location:

Greater Baltimore Metro Area

Pay Range:

$75,000 - $83,200+ annually, based on experience

Industry:

Mechanical General Contractor (Residential, Commercial)

Job Overview:

We are seeking an experienced HVAC Service Manager to lead our Service Department with a focus on excellence, integrity, and customer satisfaction. The role involves growing demand service operations, developing customer relationships, and driving departmental performance in a supportive environment.

Responsibilities:

• Lead the Service Department, modeling and enforcing company values and customer-first philosophy.
• Set expectations, provide feedback, and conduct performance reviews.
• Ensure customer satisfaction through prompt service and professional communication.
• Manage performance to meet financial goals and KPIs.
• Develop future leaders via training and mentorship.
• Plan and execute marketing, incentive, and lead generation activities.
• Oversee dispatching, fleet maintenance, safety, inventory, pricing, and labor control.
• Implement technology solutions to improve efficiency.
• Collaborate with the General Manager to align department goals with company strategy.
• Maintain compliance with regulations and promote a safe work environment.

Qualifications:

• Experience in HVAC Service Management or field leadership.
• Strong leadership, team-building, and customer service skills.
• Organizational and time management abilities.
• Understanding of mechanical systems and HVAC operations.
• Proficiency with software tools and KPI tracking.
• Commitment to safety and professional standards.
• Leadership by example with a positive attitude.
• Ability to manage field operations and client relations.

Benefits:

• 401(k) with employer matching
• Weekly pay, bonuses, and referral incentives
• Health insurance (medical, dental, vision)
• Life and disability coverage
• Safety gear, paid time off, training, company events
• Company vehicle or allowance, uniforms

Work Schedule:

• Full-time, Monday-Friday
• Availability for occasional after-hours calls or meetings

Location:

Office-based, serving Maryland and surrounding areas.

Equal Opportunity:

We celebrate diversity and are committed to an inclusive environment.

Apply Today:

Take your leadership skills to the next level with a company that values your growth. Apply now to join Fresh Air Concepts!