HVAC Service Manager

Liberty Personnel Services, Inc.; Burke (VA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic HVAC Service Manager to lead their Preventive Maintenance Division. This role involves managing department activities to achieve revenue goals while ensuring exceptional customer satisfaction. You will motivate and optimize a service team, execute business plans, and collaborate across departments to enhance service delivery. If you are passionate about the HVAC industry and possess strong leadership skills, this opportunity offers a chance to make a significant impact within a customer-focused environment.

Qualifications

• 5+ years of HVAC industry experience required.
• Experience leading a fast-paced service organization is essential.

Responsibilities

• Lead and optimize the service team for enhanced customer experience.
• Monitor performance and develop strategies for service fulfillment.

Skills

Interpersonal Communication

Data Analysis

Time Management

Team Motivation

Job description

HVAC Service Manager – Preventive Maintenance Division

Manage department activities to achieve revenue goals and objectives while maintaining a strong customer focus.

Responsibilities:

1. Lead, motivate and optimize the service team to provide customer experience.
2. Execute established business plans to meet and exceed revenue goals.
3. Consistently administer company policies/procedures while leveraging employee engagement and establishing a culture of accountability.
4. Work closely and effectively with all departments and Department Managers.
5. Maintain customer satisfaction by investigating concerns, implementing corrective action and following up with customers and assigned staff.
6. Continually monitor performance and develop strategy for optimizing service fulfillment and overall customer experience.
7. Identify bottlenecks that are impeding the efficient and timely completion of customer service needs and collaborate with Process Improvement team to determine proper resolution.

Qualifications:

1. 5+ years of HVAC industry experience.
2. Experience successfully leading a fast-paced service organization.
3. Strong interpersonal communication skills.
4. Ability to analyze and forecast data to ensure alignment with company goals, objectives and revenue targets.
5. Demonstrated proficiency with tasking and time management.
6. Ability to self-start and motivate a team toward a common goal.

Please send resume to [e-mail]