HVAC Service Manager

Beacon Plumbing; Kent (WA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Company Vehicle or Vehicle Allowance

Leadership & Technical Training

Career Growth & Advancement

Job summary

Beacon Plumbing is seeking an experienced HVAC Service Manager to lead and grow our HVAC service operation in the Seattle area. You will oversee daily service activities, coach technicians, and drive performance through KPI management.

A hands‑on leader with strong recruiting and customer‑focused mindset is essential. You will recruit and retain top HVAC talent, set clear expectations, and collaborate with dispatch, sales, and leadership to optimize scheduling and customer satisfaction.

Qualifications

• 5+ years of residential HVAC experience with leadership or management experience.
• Proven experience leading HVAC service technicians or a residential HVAC service department.
• Strong understanding of residential HVAC systems, service practices, and industry standards.

Responsibilities

• Lead the day-to-day operations of the HVAC service department.
• Lead, coach, and develop HVAC technicians and apprentices.
• Build a high-performing service team focused on quality, productivity, customer satisfaction, and growth.
• Recruit, interview, hire, onboard, and retain top HVAC talent.
• Establish clear expectations and hold team members accountable for performance, safety, quality, and customer service.
• Monitor key performance indicators including revenue, close rate, average ticket, productivity, callbacks, and customer satisfaction.
• Analyze department performance and implement strategies to improve efficiency, profitability, and technician performance.
• Conduct regular ride-alongs, field coaching, one-on-one meetings, and team meetings.
• Provide leadership and technical support to technicians when challenging service calls or customer situations arise.
• Partner with dispatch, customer service, sales, installation, and leadership to maximize scheduling efficiency and customer experience.
• Champion a strong service and sales culture focused on finding right solutions for customers.
• Handle escalated customer concerns and ensure issues are resolved professionally.
• Ensure all work adheres to standards, Washington requirements, and best practices.
• Oversee department resources including vehicles, tools, inventory, and other needs.
• Identify opportunities to improve processes, training, retention, and performance.
• Help develop strategies to support HVAC growth across Seattle and Puget Sound.

Skills

HVAC leadership

Residential HVAC

KPIs management

Team building

Customer service focus

Job description

Overview

Lead the Team. Drive Performance. Grow the Business.

Beacon Plumbing has been serving the Seattle and Puget Sound community for more than 25 years. What started as a small local plumbing company has grown into a team of more than 100 licensed technicians providing plumbing, heating, cooling, and related home services around the clock.

We're looking for an experienced HVAC Service Manager to lead our growing HVAC service operation. This is a hands‑on leadership role for someone who knows how to build great teams, improve technician performance, drive profitable growth, and deliver an exceptional customer experience.

Total earning potential: $110,000 - $170,000+ annually, based on experience and performance.

If you're an experienced HVAC leader who wants the opportunity to make a meaningful impact on people, performance, and growth, we want to hear from you.

What You'll Do

• Lead the day-to-day operations of the HVAC service department.
• Lead, coach, and develop HVAC technicians and apprentices.
• Build a high-performing service team focused on quality, productivity, customer satisfaction, and growth.
• Recruit, interview, hire, onboard, and retain top HVAC talent.
• Establish clear expectations and hold team members accountable for performance, safety, quality, and customer service.
• Monitor key performance indicators including revenue, close rate, average ticket, productivity, callbacks, and customer satisfaction.
• Analyze department performance and implement strategies to improve efficiency, profitability, and technician performance.
• Conduct regular ride‑alongs, field coaching, one‑on‑one meetings, and team meetings.
• Provide leadership and technical support to technicians when challenging service calls or customer situations arise.
• Partner closely with dispatch, customer service, sales, installation, and company leadership to maximize scheduling efficiency and overall customer experience.
• Champion a strong service and sales culture focused on finding the right solutions for customers.
• Handle escalated customer concerns and ensure issues are resolved professionally and effectively.
• Ensure all work is completed safely, professionally, and in accordance with company standards, Washington requirements, and industry best practices.
• Oversee department resources including vehicles, tools, equipment, inventory, and other operational needs.
• Identify opportunities to improve processes, training, customer retention, and overall department performance.
• Help develop and implement strategies to support continued HVAC growth across the Seattle and Puget Sound markets.

What We're Looking For

• 5+ years of residential HVAC experience, with leadership or management experience.
• Proven experience leading HVAC service technicians or a residential HVAC service department.
• Strong understanding of residential HVAC systems, service practices, and industry standards.
• Demonstrated ability to coach, develop, and motivate technicians.
• Strong business acumen with experience managing KPIs, revenue, productivity, and profitability.
• Experience recruiting, hiring, training, and retaining HVAC professionals.
• Strong communication and interpersonal skills with the ability to work effectively with field and office teams.
• Ability to create accountability while maintaining a positive and motivating team culture.
• Customer-first mindset with a strong commitment to quality and professionalism.
• Strong problem-solving and decision‑making skills.
• Valid driver's license and acceptable driving record.

Compensation & Benefits

• $110,000 - $170,000+ total annual earning potential
• Competitive base salary + performance-based incentives
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off & Paid Holidays
• Company Vehicle or Vehicle Allowance
• Ongoing Leadership & Technical Training
• Career Growth & Advancement Opportunities
• Strong local team and leadership support

Why Beacon?

At Beacon Plumbing, we're proud to be a local company that has grown alongside the Seattle community. We believe our success comes from hiring great people, working hard, and treating customers with the respect they deserve.

As a leader at Beacon, you'll have the opportunity to make a real impact on the growth and development of our HVAC operation while working with an experienced team and an established local brand.

This isn't just a job managing technicians. You'll help build the team, improve the operation, develop future leaders, and directly influence the customer experience and success of the business.

Beacon Plumbing is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants without regard to legally protected characteristics.

Posted Max Pay Rate

USD $170,000.00/Yr.

Posted Min Pay Rate

USD $110,000.00/Yr.