HVAC Service Manager

BELL BROS. PLUMBING, HEATING & AIR; Hayward (CA); In loco; USD 110.000 - 145.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision insurance

401(k) with company match

Paid time off and holidays

Professional development

Descrizione del lavoro

Bell Brothers Plumbing, Heating & Air is seeking an HVAC Service Manager to lead a high‑performing team in delivering exceptional service. This role focuses on operational excellence, customer satisfaction, and team development in a fast‑paced environment.

You will oversee scheduling, safety, and budgeting while driving continuous improvement and best practices across our HVAC services. A strong leadership mindset and excellent communication are essential for success in this position.

Competenze

• High school diploma or GED; HVAC training preferred.
• 5+ years in HVAC services with at least 2 years in a supervisory role.
• Strong leadership, communication, and organizational skills.

Mansioni

• Supervise, mentor, and inspire a team of HVAC technicians to achieve service excellence.
• Coordinate and manage daily service schedules to optimize technician productivity.
• Serve as the primary point of contact for escalated customer inquiries and maintain client relationships.
• Develop and manage the service department budget with a focus on cost control and profitability.
• Evaluate and improve service processes, implementing advanced HVAC practices and safety standards.

Conoscenze

Leadership

Communication

Organizational skills

Multi-tasking

Customer relations

Formazione

High school diploma or GED

HVAC training

Descrizione del lavoro

At Bell Brothers Plumbing, Heating & Air, we are your gateway to a rewarding career in HVAC and plumbing services! We are proud to be a leading provider of heating, ventilation, air conditioning, windows, and plumbing solutions, and we believe that our success is rooted in the dedicated and passionate team members who make it all possible. We offer a culture of excellence, professional growth and development, cutting‑edge technology and tools, a strong team environment, and competitive compensation and benefits.

Position Overview:

As an HVAC Service Manager, you will lead a high‑performing team dedicated to delivering exceptional HVAC service. Your role ensures operational excellence, customer satisfaction, and team development. This leadership position is pivotal to our commitment to providing superior HVAC solutions.

Key Responsibilities:

Leadership and Team Management

• Supervise, mentor, and inspire a team of HVAC technicians to achieve service excellence.
• Conduct regular team meetings to share updates, provide training, and foster a positive team culture.
• Oversee the recruitment, onboarding, and continuous professional development of team members.

Service Operations Oversight

• Coordinate and manage daily service schedules, optimizing technician productivity.
• Ensure timely completion of service calls and maintain high‑quality standards.
• Monitor and enforce safety protocols to promote a secure working environment.

Customer Relations

• Serve as the primary point of contact for escalated customer inquiries, ensuring resolution and satisfaction.
• Maintain strong relationships with clients by addressing feedback and enhancing service offerings.
• Develop and manage the service department’s budget, focusing on cost control and profitability.
• Track expenses and revenue to ensure the department meets financial goals.

Process Improvement

• Evaluate current service processes, identifying opportunities for efficiency and quality improvement.
• Implement advanced HVAC technologies and best practices to stay ahead in the industry.

Compliance and Documentation

• Ensure adherence to industry standards and regulatory requirements.
• Maintain accurate service records and reports for internal and external use.

Qualifications:

• High school diploma or GED; technical training in HVAC is preferred.
• A minimum of 5 years in HVAC services, with at least 2 years in a supervisory role.
• Proven knowledge of HVAC systems, safety standards, and troubleshooting techniques.
• Exceptional leadership, communication, and organizational skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Competitive salary and performance‑based bonuses.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Generous paid time off and holidays.
• Professional development and training opportunities.

Pay Range

$110,000 - $145,000 USD

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act.