HVAC Service Manager

Quality Heating, Cooling, Plumbing & Electric; Glenpool (OK); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading home service company is seeking an HVAC Service Manager to direct their service department. This role requires exceptional leadership and technical skills to supervise technicians, manage operations, and ensure customer satisfaction. Ideal candidates are results-driven leaders with solid HVAC expertise, ready to enhance their team's performance and grow the department.

Benefits

Competitive salary with bonus potential

Ongoing leadership and technical training

Company vehicle and gas card

Health, dental, and vision insurance

Paid time off and holidays

Qualifications

• Proven experience managing a team in HVAC service industry.
• Strong technical HVAC system knowledge necessary.
• Ability to supervise scheduling and dispatching tasks.

Responsibilities

• Oversee daily operations of the service team.
• Coach technicians and ensure technical excellence.
• Resolve customer issues with a solution-first mindset.

Skills

Leadership

Technical knowledge of HVAC systems

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

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About Us

At Quality Heating, Cooling, Plumbing, And Electric, We’re More Than Just a Home Service Company—we’re a Team Driven By Our Core Values

• Serve People – We prioritize our customers and our community.
• Provide Solutions – We don’t just fix problems; we create lasting solutions.
• Whatever It Takes – We go the extra mile every time.
• Be Willing to Grow – We embrace learning and continuous improvement.
• Celebrate the Win – We recognize hard work and success.
  
  

Description

About Us

At Quality Heating, Cooling, Plumbing, And Electric, We’re More Than Just a Home Service Company—we’re a Team Driven By Our Core Values

• Serve People – We prioritize our customers and our community.
• Provide Solutions – We don’t just fix problems; we create lasting solutions.
• Whatever It Takes – We go the extra mile every time.
• Be Willing to Grow – We embrace learning and continuous improvement.
• Celebrate the Win – We recognize hard work and success.
  
  

If you’re a service-minded leader with technical expertise and a drive to develop people, then you belong at Quality.

Position Overview

We are seeking an experienced and motivated HVAC Service Manager to lead our HVAC service department. This role is responsible for overseeing the daily operations of the service team, supporting technicians in the field, and ensuring that every customer receives exceptional care. The right person is both technically strong and people-focused—ready to lead a high-performing team and grow the department.

What You’ll Do

• Supervise, coach, and support HVAC service technicians and apprentices
• Manage daily dispatching, scheduling, and workflow for maximum efficiency and customer satisfaction
• Conduct ride-alongs and job checks to ensure technical excellence and customer service standards
• Provide ongoing training and professional development for team members
• Resolve customer issues with professionalism and a solution-first mindset
• Monitor KPIs and drive performance in service revenue, efficiency, and customer satisfaction
• Collaborate with other department leaders on process improvements and cross-department coordination
• Assist with recruiting, hiring, and onboarding new team members
• Ensure safety and code compliance across all service work
  
  

What We’re Looking For

• Proven experience managing or leading a team in the HVAC service industry
• Strong technical knowledge of HVAC systems, repairs, and maintenance
• Excellent leadership, coaching, and communication skills
• Ability to handle scheduling, dispatching, and CRM platforms (ServiceTitan experience is a plus)
• Results-driven and able to hold the team accountable to performance goals
• Customer-first mindset with a professional, positive attitude
• Must have a valid driver’s license and a clean driving record
• Ability to lift up to 75 lbs and work in various environments (attics, rooftops, crawl spaces)
  
  

What We Offer

• Competitive salary with bonus potential based on performance
• Career growth opportunities – We promote from within
• Ongoing leadership and technical training
• Company vehicle and gas card (for qualified positions)
• Company phone/tablet for efficient team management
• Health, dental, and vision insurance
• Paid time off and holidays
• A team culture that values you
  
  

Join a Winning Team

If you're a strong leader who is ready to take ownership of the HVAC service department, support your team, and deliver top-tier service to our customers, we want to meet you.

Apply today and take the next step in your leadership career with Quality Heating, Cooling, Plumbing, and Electric.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Construction

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