HVAC Service Manager

ZipRecruiter; Glenpool (OK); On-site; USD 50,000 - 80,000; Full time

Job summary

A leading home service company is seeking an experienced HVAC Service Manager to oversee its service team. The ideal candidate will blend technical expertise with strong leadership skills to ensure excellent customer care and operational efficiency. Join a culture that values hard work and continuous growth while leading a high-performing team.

Benefits

Competitive salary with bonus potential

Career growth opportunities

Ongoing leadership and technical training

Company vehicle and gas card

Company phone/tablet

Health, dental, and vision insurance

Paid time off and holidays

Team culture that values you

Qualifications

• Proven experience managing or leading a team in the HVAC service industry.
• Ability to handle scheduling, dispatching, and CRM platforms.
• Must be able to lift up to 75 lbs.

Responsibilities

• Supervise and support HVAC service technicians.
• Manage daily dispatching and workflow for efficiency.
• Provide ongoing training and development for team members.

Skills

Leadership

Technical knowledge of HVAC systems

Customer-first mindset

Communication skills

Education

Valid driver’s license

Tools

ServiceTitan

Job description

Job DescriptionJob DescriptionDescription:About Us

At Quality Heating, Cooling, Plumbing, and Electric, we’re more than just a home service company—we’re a team driven by our core values:

• Serve People – We prioritize our customers and our community.
  
• Provide Solutions – We don’t just fix problems; we create lasting solutions.
  
• Whatever It Takes – We go the extra mile every time.
  
• Be Willing to Grow – We embrace learning and continuous improvement.
  
• Celebrate the Win – We recognize hard work and success.
  

If you’re a service-minded leader with technical expertise and a drive to develop people, then you belong at Quality.

Position Overview

We are seeking an experienced and motivated HVAC Service Manager to lead our HVAC service department. This role is responsible for overseeing the daily operations of the service team, supporting technicians in the field, and ensuring that every customer receives exceptional care. The right person is both technically strong and people-focused—ready to lead a high-performing team and grow the department.

What You’ll Do

• Supervise, coach, and support HVAC service technicians and apprentices
  
• Manage daily dispatching, scheduling, and workflow for maximum efficiency and customer satisfaction
  
• Conduct ride-alongs and job checks to ensure technical excellence and customer service standards
  
• Provide ongoing training and professional development for team members
  
• Resolve customer issues with professionalism and a solution-first mindset
  
• Monitor KPIs and drive performance in service revenue, efficiency, and customer satisfaction
  
• Collaborate with other department leaders on process improvements and cross-department coordination
  
• Assist with recruiting, hiring, and onboarding new team members
  
• Ensure safety and code compliance across all service work
  

What We’re Looking For

• Proven experience managing or leading a team in the HVAC service industry
  
• Strong technical knowledge of HVAC systems, repairs, and maintenance
  
• Excellent leadership, coaching, and communication skills
  
• Ability to handle scheduling, dispatching, and CRM platforms (ServiceTitan experience is a plus)
  
• Results-driven and able to hold the team accountable to performance goals
  
• Customer-first mindset with a professional, positive attitude
  
• Must have a valid driver’s license and a clean driving record
  
• Ability to lift up to 75 lbs and work in various environments (attics, rooftops, crawl spaces)
  

What We Offer

• Competitive salary with bonus potential based on performance
  
• Career growth opportunities – We promote from within
  
• Ongoing leadership and technical training
  
• Company vehicle and gas card (for qualified positions)
  
• Company phone/tablet for efficient team management
  
• Health, dental, and vision insurance
  
• Paid time off and holidays
  
• A team culture that values you
  

Join a Winning Team

If you're a strong leader who is ready to take ownership of the HVAC service department, support your team, and deliver top-tier service to our customers, we want to meet you.

Apply today and take the next step in your leadership career with Quality Heating, Cooling, Plumbing, and Electric.

Requirements: