Regional Service Manager

CEO Inc.; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company in capital equipment is seeking a Regional Service Manager to drive customer satisfaction and operational excellence. This role involves leading a team of technicians and service coordinators, enhancing service operations, and contributing directly to business growth while ensuring high-quality customer experiences.

Qualifications

• 10+ years of experience in capital equipment environments.
• 5+ years in a technical service leadership role.

Responsibilities

• Lead and mentor the field service team.
• Oversee service operations to meet regional P&L targets.
• Collaborate with sales teams for service opportunities.

Skills

Leadership

Customer Support

Problem-Solving

Communication

Education

Bachelor's degree in engineering or a related field

Job description

1 day ago Be among the first 25 applicants

Location: Remote on West Coast with Regional Travel

Are you a service-driven leader with a passion for developing high-performing teams and delivering measurable impact? We’re looking for a Regional Service Manager to lead a talented team of field technicians and service coordinators, ensuring our customers receive world-class support while driving revenue growth and operational excellence.

This role offers a unique opportunity to blend hands-on leadership, technical expertise, and commercial acumen within a capital equipment environment. You’ll be the key link between customers, the service team, and internal stakeholders, driving quality, responsiveness, and strategic growth across the region.

What You’ll Do

• Lead and mentor the field service team, including technicians and regional service coordinators, to ensure strong performance, customer satisfaction, and professional development
• Oversee service operations to meet or exceed regional P&L targets, including revenue, variable contribution margin (VCM), and EBITDA
• Build customer loyalty by ensuring first-call issue resolution and a high-quality service experience
• Proactively grow service revenue through parts sales, maintenance agreements, upgrades, and service program renewals
• Collaborate closely with the sales and account management teams to strengthen relationships with key customers and identify new service opportunities
• Travel regularly throughout the region to visit customer sites, support field team members, and represent service leadership

What You Bring

• Strong leadership experience in a technical field service environment, with a focus on coaching, team development, and customer support
• Proven success managing financial performance, including service-related P&L and performance metrics
• Technical knowledge of injection molding systems or similar capital equipment
• Experience building or enhancing service programs, including preventative and predictive maintenance offerings
• Excellent communication skills and a problem-solving mindset centered on the customer experience
• The ability to operate independently while staying connected to a broader service and commercial organization
• Bachelor's degree in engineering or a related field
• 10+ years of experience in capital equipment environments, with at least 5 years in a technical service leadership role

Why Join Us

You’ll be part of a team focused on long-term customer partnerships, service innovation, and continuous improvement. This is an ideal role for someone who enjoys the challenge of balancing field operations with business growth, and who thrives in a customer-facing, fast-moving environment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Plastics Manufacturing, Industrial Machinery Manufacturing, and Plastics and Rubber Product Manufacturing

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