HVAC Service Manager

Len the Plumber; Federalsburg (MD); On-site; USD 70,000 - 90,000; Full time

Job summary

Len the Plumber is seeking an experienced HVAC Service Manager to lead a high-performing team. This role involves overseeing daily operations, ensuring quality customer service, and developing team members in a supportive environment. Candidates should have strong leadership skills, a technical background in HVAC systems, and the ability to drive accountability within their team. Competitive salary and benefits offered.

Benefits

Competitive salary with bonus opportunities

Full health, dental, vision, and life insurance

401(k) with company match

Paid time off and holidays

Short- and long-term disability coverage

Qualifications

• Minimum 3 years of leadership experience required.
• Proven ability to lead and inspire a team.
• Technical knowledge of HVAC systems is crucial.

Responsibilities

• Lead and coach HVAC Service Technicians to exceed performance goals.
• Monitor metrics including revenue and customer satisfaction.
• Recruit, train, and retain top technician talent.

Skills

Leadership

Customer Service

Problem-Solving

Technical Knowledge of HVAC

Organizational Skills

Education

High School Diploma

Associate or Bachelor’s Degree

Tools

Microsoft Office

ServiceTitan

Job description

Career Opportunities with Len the Plumber

Careers with Len the Plumber

Current job opportunities are posted here as they become available.

Now Hiring: HVAC Service Manager
Location: Seaford, DE
Company: Service Today, Inc.

Join a trusted leader in residential HVAC services and help lead a high-performing team of technicians!

At Service Today, Inc., we’ve built our reputation by delivering expert service with professionalism, integrity, and care. We’re currently seeking an experienced and driven HVAC Service Manager to oversee our team of Service Technicians and ensure exceptional quality, customer satisfaction, and operational efficiency.

What You’ll Do:

• Lead and coach a team of residential HVAC Service Technicians to meet and exceed company performance goals
• Monitor team metrics (revenue, conversion rate, sold hours, customer satisfaction, etc.) and drive accountability
• Conduct regular field coaching, technical training, and service system best practices
• Recruit, train, and retain top technician talent through proactive sourcing and mentorship
• Work closely with dispatch to optimize call assignments based on skill and performance
• Support daily operations including scheduling, payroll management, and inventory compliance
• Handle customer concerns, follow up on service outcomes, and ensure high satisfaction
• Lead daily team huddles and bi-weekly field visits to provide feedback, assess quality, and boost engagement
• Utilize ServiceTitan and tablet-based tools to support technicians and streamline workflows
• Collaborate with Branch Manager and operations leadership on business strategy and goals

What We’re Looking For:

• Proven ability to lead and inspire a team of HVAC professionals
• Strong background in service operations, customer service, or sales (minimum 3 years in management)
• Hands-on knowledge of HVAC systems and field operations
• Strong organizational, problem-solving, and decision-making skills
• Technically competent with inventory, warehouse procedures, and CRM/field service platforms (ServiceTitan experience a plus)
• Comfortable balancing fieldwork and office-based responsibilities
• Willingness to work extended hours, weekends, and travel to support team needs

Qualifications:

• 3+ years of leadership experience
• High school diploma or equivalent required; associate or bachelor’s degree preferred
• Strong communication, leadership, and team-building skills
• Intermediate proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Ability to lift up to 50 lbs and travel as needed for site visits or branch support

Why Join Service Today?

• Competitive salary based on experience + bonus opportunities
• Full benefits including health, dental, vision, and life insurance
• 401(k) with company match
• Short- and long-term disability coverage
• Paid time off, holidays
• Supportive, high-growth work environment with leadership development opportunities

Ready to lead a top-tier service team and make an impact in a company that values performance, teamwork, and customer satisfaction? Apply today.