HVAC Service Manager

Len the Plumber; Dover Base (DE); On-site; USD 60,000 - 85,000; Full time

Job summary

Join Len the Plumber as an HVAC Service Manager, leading a skilled team to deliver exceptional HVAC services. We're looking for an experienced leader with a strong background in service operations to oversee technician performance, enhance customer satisfaction, and ensure operational excellence. This role offers a competitive salary, benefits, and the chance to thrive in a supportive environment focused on teamwork and development.

Benefits

Competitive salary + bonus opportunities

Full health, dental, vision, and life insurance

401(k) with company match

Short- and long-term disability coverage

Paid time off and holidays

Leadership development opportunities

Qualifications

• 3+ years leading HVAC professionals.
• Experience in service operations and customer service.
• Comfortable balancing fieldwork and office responsibilities.

Responsibilities

• Lead team of HVAC technicians, ensure quality and satisfaction.
• Manage daily operations: scheduling, payroll, inventory.
• Optimize call assignments based on performance metrics.

Skills

Leadership

Organizational Skills

Problem Solving

Decision-Making

Education

High school diploma or equivalent

Associate or bachelor’s degree

Tools

ServiceTitan

Microsoft Office

Job description

Career Opportunities with Len the Plumber

Careers with Len the Plumber

Current job opportunities are posted here as they become available.

Now Hiring: HVAC Service Manager
Location: Seaford, DE
Company: Service Today, Inc.

Join a trusted leader in residential HVAC services and help lead a high-performing team of technicians!

At Service Today, Inc., we’ve built our reputation by delivering expert service with professionalism, integrity, and care. We’re currently seeking an experienced and driven HVAC Service Manager to oversee our team of Service Technicians and ensure exceptional quality, customer satisfaction, and operational efficiency.

What You’ll Do:

• Lead and coach a team of residential HVAC Service Technicians to meet and exceed company performance goals
• Monitor team metrics (revenue, conversion rate, sold hours, customer satisfaction, etc.) and drive accountability
• Conduct regular field coaching, technical training, and service system best practices
• Recruit, train, and retain top technician talent through proactive sourcing and mentorship
• Work closely with dispatch to optimize call assignments based on skill and performance
• Support daily operations including scheduling, payroll management, and inventory compliance
• Handle customer concerns, follow up on service outcomes, and ensure high satisfaction
• Lead daily team huddles and bi-weekly field visits to provide feedback, assess quality, and boost engagement
• Utilize ServiceTitan and tablet-based tools to support technicians and streamline workflows
• Collaborate with Branch Manager and operations leadership on business strategy and goals

What We’re Looking For:

• Proven ability to lead and inspire a team of HVAC professionals
• Strong background in service operations, customer service, or sales (minimum 3 years in management)
• Hands-on knowledge of HVAC systems and field operations
• Strong organizational, problem-solving, and decision-making skills
• Technically competent with inventory, warehouse procedures, and CRM/field service platforms (ServiceTitan experience a plus)
• Comfortable balancing fieldwork and office-based responsibilities
• Willingness to work extended hours, weekends, and travel to support team needs

Qualifications:

• 3+ years of leadership experience
• High school diploma or equivalent required; associate or bachelor’s degree preferred
• Strong communication, leadership, and team-building skills
• Intermediate proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Ability to lift up to 50 lbs and travel as needed for site visits or branch support

Why Join Service Today?

• Competitive salary based on experience + bonus opportunities
• Full benefits including health, dental, vision, and life insurance
• 401(k) with company match
• Short- and long-term disability coverage
• Paid time off, holidays
• Supportive, high-growth work environment with leadership development opportunities

Ready to lead a top-tier service team and make an impact in a company that values performance, teamwork, and customer satisfaction? Apply today.