HVAC Service Manager

Len The Plumber Heating & Air; Federalsburg (MD); On-site; USD 80,000 - 95,000; Full time

Job summary

Len The Plumber Heating & Air is seeking a skilled HVAC Service Manager to lead a high-performing team. You will oversee operations, ensuring exceptional service quality and customer satisfaction while mentoring technicians and managing daily operations. This role offers competitive compensation, comprehensive benefits, and growth opportunities within the company.

Benefits

Competitive salary plus bonuses

Full benefits including health, dental, vision, and life insurance

401(k) with company match

Paid time off, holidays

Leadership development opportunities

Qualifications

• MUST HAVE residential home service experience.
• 3+ years of leadership experience.
• Strong communication and team-building skills.

Responsibilities

• Lead and coach a team of HVAC Service Technicians.
• Handle customer concerns and ensure high satisfaction.
• Monitor team metrics and drive accountability.

Skills

Leadership

Problem Solving

Customer Service

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

ServiceTitan

Microsoft Office

Job description

1 week ago Be among the first 25 applicants

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Now Hiring: HVAC Service Manager

Location: Seaford, DE

Company: Service Today, Inc.

Join a trusted leader in residential HVAC services and help lead a high-performing team of technicians!

At Service Today, Inc., we’ve built our reputation by delivering expert service with professionalism, integrity, and care. We’re currently seeking an experienced and driven HVAC Service Manager to oversee our team of Service Technicians and ensure exceptional quality, customer satisfaction, and operational efficiency.

What You’ll Do

• Lead and coach a team of residential HVAC Service Technicians to meet and exceed company performance goals
• Monitor team metrics (revenue, conversion rate, sold hours, customer satisfaction, etc.) and drive accountability
• Conduct regular field coaching, technical training, and service system best practices
• Recruit, train, and retain top technician talent through proactive sourcing and mentorship
• Work closely with dispatch to optimize call assignments based on skill and performance
• Support daily operations including scheduling, payroll management, and inventory compliance
• Handle customer concerns, follow up on service outcomes, and ensure high satisfaction
• Lead daily team huddles and bi-weekly field visits to provide feedback, assess quality, and boost engagement
• Utilize ServiceTitan and tablet-based tools to support technicians and streamline workflows
• Collaborate with Branch Manager and operations leadership on business strategy and goals
  
  

What We’re Looking For

• Proven ability to lead and inspire a team of HVAC professionals
• Strong background in service operations, customer service, or sales (minimum 3 years in management)
• Hands-on knowledge of HVAC systems and field operations
• Strong organizational, problem-solving, and decision-making skills
• Technically competent with inventory, warehouse procedures, and CRM/field service platforms (ServiceTitan experience a plus)
• Comfortable balancing fieldwork and office-based responsibilities
• Willingness to work extended hours, weekends, and travel to support team needs
  
  

Qualifications

• MUST HAVE residential home service experience.
• 3+ years of leadership experience
• High school diploma or equivalent required; associate or bachelor’s degree preferred
• Strong communication, leadership, and team-building skills
• Intermediate proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Ability to lift up to 50 lbs and travel as needed for site visits or branch support
  
  

Why Join Service Today?

• Competitive salary based on experience + bonus opportunities
• Full benefits including health, dental, vision, and life insurance
• 401(k) with company match
• Short- and long-term disability coverage
• Paid time off, holidays
• Supportive, high-growth work environment with leadership development opportunities
  
  

Ready to lead a top-tier service team and make an impact in a company that values performance, teamwork, and customer satisfaction? Apply today.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning and Information Technology

• Industries

  Consumer Services

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