HVAC Service Field Supervisor

Fidelity Engineering Corp; Linthicum (MD); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off and holidays

Ongoing training and development

Job summary

ServiceX M.E.P., a Fidelity Company, seeks an HVAC Service Supervisor to lead field technicians, tackle advanced diagnostics, and ensure high-quality service on commercial systems. This role spends significant time in the field mentoring staff, diagnosing issues, and guiding startups and repairs.

Candidates should have 5+ years hands-on HVAC experience, strong communication skills, and relevant HVAC certifications or Journeyman license.

Qualifications

• 5+ years hands-on commercial HVAC service experience.
• Strong technical knowledge in diagnosing, repairing, and commissioning HVAC systems.
• HVAC certifications or journeyman/master license strongly preferred.

Responsibilities

• Provide daily field support to HVAC service technicians on maintenance, repairs, troubleshooting, and equipment startups.
• Assist with advanced diagnostics on complex issues across commercial HVAC systems.
• Deliver on‑the‑job coaching and training to technicians to improve skills and efficiency.
• Conduct quality control checks to ensure standards and best practices.

Skills

Field leadership

HVAC

Troubleshooting

Mentoring

Communication

Education

HVAC certifications

Journeyman license

Job description

ServiceX M.E.P., 601 N Hammonds Ferry Road Suites D-E, Linthicum, Maryland, United States of America

Job Description

Posted Wednesday, July 22, 2026 at 4:00 AM

Company Overview

ServiceX M.E.P. provides high‑quality mechanical, electrical, and plumbing services across commercial and industrial environments. We specialize in delivering reliable HVAC solutions, expert troubleshooting, and efficient maintenance programs. As our team continues to grow, we are seeking a hands‑on HVAC Service Supervisor to support our field technicians and ensure excellence in service delivery.

Position Overview

The HVAC Service Supervisor is a field‑based leadership position focused on supporting technicians, handling advanced troubleshooting, and ensuring quality work on service calls. This role spends significant time in the field assisting with repairs, startups, diagnostics, and resolving escalated service issues. This role is geared toward someone who leads with their tools, technical expertise, and field experience.

Key Responsibilities

Field Leadership & Technical Support

• Provide daily field support to HVAC service technicians on maintenance, repairs, troubleshooting, and equipment startups.
• Assist with advanced diagnostics on complex issues across commercial HVAC systems.
• Deliver on‑the‑job coaching and training to technicians to improve skill sets and efficiency.
• Conduct quality control checks on completed work to ensure standards are met and best practices are followed.

Scheduling & Workflow Coordination

• Support dispatch with scheduling technicians based on workload, skill level, and priority needs.
• Help organize, prioritize, and distribute service calls to ensure timely completion.
• Review work orders for completeness and accuracy before and after jobs.

Safety & Compliance

• Enforce all company and OSHA safety standards across job sites.
• Conduct regular field safety audits and ensure proper use of PPE and tools.
• Verify that work complies with HVAC industry regulations and manufacturer guidelines.

Customer & Team Relations

• Assist with customer communication regarding technical issues or onsite observations.
• Help resolve escalated customer concerns professionally and promptly.
• Represent the company with strong communication, professionalism, and technical authority.

Tools, Inventory & Field Readiness

• Ensure technicians have appropriate tools, materials, and equipment for each job.
• Support inventory management, vehicle stock, and ordering of replacement parts.
• Coordinate with warehouse/parts teams to keep the field operating smoothly.

Qualifications

• 5+ years of hands‑on commercial HVAC service experience.
• Strong technical knowledge in diagnosing, repairing, and commissioning HVAC systems.
• Experience with Chillers, Boilers, Cooling Towers, RTU's and other commercial HVAC equipment
• Previous experience mentoring or supervising technicians is highly preferred.
• Excellent communication, teamwork, and customer service capabilities.
• HVAC certifications or journeyman/master license strongly preferred.
• Competitive salary with performance incentives
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Ongoing training, certifications, and development opportunities

About Us:

ServiceX M.E.P., A Fidelity Company, is the premier provider of mechanical, electrical, and plumbing services catering to the Baltimore, Washington D.C., and Northern Virginia markets. Originally established in 1951 to support local businesses with their HVAC needs, our offerings have since evolved into a full suite of Mechanical, Electrical, and Plumbing services, supporting building owners, property managers, and multi-site operations.

Through close collaboration with our clients, ServiceX M.E.P. adds tremendous value providing a single point of contact for all planned maintenance and emergency services. Additionally, ServiceX M.E.P. is equipped with the resources and talents to provide emergency replacements and engineered retrofits to keep your businesses or facilities up and running.

At the heart of ServiceX M.E.P. lies an unwavering commitment to service excellence and value creation for our long-term clients.

ServiceX M.E.P., 601 N Hammonds Ferry Road Suites D-E, Linthicum, Maryland, United States of America