HVAC Service Coordinator

Socket.dev; Lexington (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

Carolina Chillers LLC in Columbia, SC is seeking an HVAC Service Coordinator to organize field activities for the Service Department. You will answer phones, schedule monthly, quarterly, and annual PMs, update customers on inspections, and help fulfill all contracts.

Strong Microsoft Office skills, excellent communication and organizational abilities, and reliability under pressure are required. You will coordinate field staff, manage paperwork, and ensure timely service delivery.

Qualifications

• Must have extensive knowledge of Microsoft Office Suite.
• Must work well under pressure.
• Must have excellent communication skills.
• Must have excellent organizational skills with an attention to detail.
• Must be self-sufficient and able to perform the Job Duties.
• Experience specific to the Commercial or Industrial HVAC industry preferred but not required.

Responsibilities

• Schedule & execute work orders for preventative maintenance.
• Review & process purchase orders for service/maintenance contracts.
• Procure parts for scheduled preventive maintenance.
• File and maintain paperwork for proof of PM completion and delivery.
• Maintain service procedures, records, and reports.
• Review service tickets for proper Billing - labor, material, subcontractors.
• Ensure technicians are meeting with customers for inspection overviews and deficiencies found.
• Keep organized files for tracking Service Contract renewal dates and POCs.
• Facilitate renewal directly to the customer or Account Manager.
• Interpret Contract Masters, be able to pull a Service Call number, and keep an organized log/tab of existing Service Contracts and their renewal dates.
• Provide estimated costs for repairs when requested by the customer.
• Review field generated paperwork and prepare reports for customers.
• Track deficiencies and ensure proposals for repairs are provided.
• Work with Warehouse Manager to store and shelve equipment and supplies per rules.
• Hold Service Technicians accountable for completing PMs on time.
• Communicate with vendors and customers efficiently.

Skills

Microsoft Office Suite

Excellent communication skills

Excellent organizational skills

Self-sufficient

Ability to work under pressure

Attention to detail

Tools

ERP systems

Work Ticketing systems

Job description

Description

Carolina Chillers LLC. is looking for a motivated HVAC professional to become an HVAC Service Coordinator in our ColumbiaSouth Carolinaoffice.

HVAC Service Coordinator will coordinate the field activities of the Service Department. This would include answering the telephone, speaking with the customer to schedule monthly, quarterly, and annual PMs, update the customer on the status of inspections as well as work with the Service Department staff to ensure fulfillment of ALL Carolina Chiller Contracts. Schedule all field personnel for seasonal contracts.

Job Duties:

• Schedule & execute work orders for preventative maintenance.
• Review & process purchase orders for service/maintenance contracts.
• Procure parts for scheduled preventive maintenance.
• File and maintain paperwork for proof of PM completion and delivery.
• Maintain service procedures, records, and reports.
• Review service tickets for proper Billing - labor, material, subcontractors.
• Ensure technicians are meeting with customers for inspection overviews and deficiencies found.
• Keep organized files for tracking Service Contract renewal dates and POCs. Facilitate renewal directly to the customer or Account Manager.
• Interpret Contract Masters, be able to pull a Service Call number, and keep an organized log/tab of existing Service Contracts and their renewal dates.
• Provide estimated costs for repairs when requested by the customer (as necessary).
• Review field generated paperwork and prepare reports for customers.
• Track deficiencies and ensure Account Managers or the Service Department provide a proposal for repairs.
• Work with Warehouse Manager to store and shelve equipment and other supplies in conformance with various state, federal, and district rules and regulations.
• Hold Service Technicians accountable for completing PMs on time and in their allotted timeframes.
• Efficiently communicate with all vendors and customers.

Requirements

• Must have extensive knowledge of Microsoft Office Suite (i.e. Word, Excel, etc.)
• Must work well under pressure.
• Must have excellent communication skills.
• Must have excellent organizational skills with an attention to detail.
• Must be self-sufficient and able to perform the Job Duties.
• Experience specific to the Commercial or Industrial HVAC industry preferred but not required.
• Outgoing, professional, ambitious, and drug-free.
• Comfortable discussing equipment and deficiencies found with the
• Able to work Monday through Friday 8 hours per day 40 hours per week.
• Working knowledge of ERP and Work Ticketing systems. A plus.

Carolina Chillers, Inc. is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status