HVAC Service PM Coordinator

Carolina Chillers, LLC; Ladson (SC); On-site; USD 42,000 - 60,000; Full time

Job summary

Carolina Chillers, LLC is seeking an HVAC Service PM Coordinator in Ladson, South Carolina. This role coordinates field activities for Preventive Maintenance, schedules PMs, and communicates with customers to ensure timely service.

The ideal candidate will have strong Microsoft Office skills, excellent communication and organizational abilities, and the capacity to manage multiple PM contracts while maintaining records and coordinating with technicians and the warehouse.

Qualifications

• Must be proficient in Microsoft Office (Word, Excel, etc.).
• Strong communication and organizational skills.
• Ability to work under pressure with attention to detail.
• Self-sufficient and able to perform duties.
• Experience in commercial/industrial HVAC is preferred but not required.
• Drug-free and professional demeanor.
• Able to work Monday–Friday, 40 hours per week.
• Familiarity with ERP and work-ticketing systems is a plus.

Responsibilities

• Schedule and execute work orders for preventive maintenance.
• Review and process purchase orders for service contracts.
• Procure parts for scheduled PMs.
• Maintain paperwork for PM completion and delivery.
• Maintain service records and reports.
• Review service tickets for billing accuracy.
• Ensure technicians meet customers for inspections.
• Track contract renewals and coordinate renewals with customers.
• Provide estimated repair costs when requested.
• Prepare reports for customers from field paperwork.
• Coordinate with Warehouse Manager on storage of equipment.
• Hold technicians accountable for PMs on time.

Skills

Microsoft Office

Communication

Organizational skills

Attention to detail

Self-sufficient

Work under pressure

HVAC industry knowledge

Drug-free

Outgoing

Tools

ERP systems

Work ticketing systems

Job description

Description

Carolina Chillers LLC. is looking for a motivated HVAC professional to become an HVAC Service PM Coordinator in our Ladson, South Carolina office.

HVAC Service PM Coordinator will coordinate the field activities of the Service Departments Preventive Maintenance Division. This would include answering the telephone, speaking with the customer to schedule monthly, quarterly, and annual PMs, update the customer on the status of inspections as well as work with the Service Department staff to ensure fulfillment of ALL Carolina Chiller Preventive Maintenance Contracts. Schedule all field personnel for seasonal preventive maintenance contracts.

Job Duties

• Schedule & execute work orders for preventative maintenance.
• Review & process purchase orders for service/maintenance contracts.
• Procure parts for scheduled preventive maintenance.
• File and maintain paperwork for proof of PM completion and delivery.
• Maintain service procedures, records, and reports.
• Review service tickets for proper Billing - labor, material, subcontractors.
• Ensure technicians are meeting with customers for inspection overviews and deficiencies found.
• Keep organized files for tracking Service Contract renewal dates and POCs. Facilitate renewal directly to the customer or Account Manager.
• Interpret Contract Masters, be able to pull a Service Call number, and keep an organized log/tab of existing Service Contracts and their renewal dates.
• Provide estimated costs for repairs when requested by the customer (as necessary).
• Review field generated paperwork and prepare reports for customers.
• Track deficiencies and ensure Account Managers or the Service Department provide a proposal for repairs.
• Work with Warehouse Manager to store and shelve equipment and other supplies in conformance with various state, federal, and district rules and regulations.
• Hold Service Technicians accountable for completing PMs on time and in their allotted timeframes.
• Efficiently communicate with all vendors and customers.

Requirements

• Must have extensive knowledge of Microsoft Office Suite (i.e. Word, Excel, etc.)
• Must work well under pressure.
• Must have excellent communication skills.
• Must have excellent organizational skills with an attention to detail.
• Must be self-sufficient and able to perform the Job Duties.
• Experience specific to the Commercial or Industrial HVAC industry preferred but not required.
• Outgoing, professional, ambitious, and drug-free.
• Comfortable discussing equipment and deficiencies found with the
• Able to work Monday through Friday 8 hours per day 40 hours per week.
• Working knowledge of ERP and Work Ticketing systems. A plus.

Carolina Chillers, Inc. is an equal opportunity employer.

Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status