HVAC Senior Warranty Technician

Elmer's Air Conditioning and Plumbing; San Antonio (TX); On-site; Full time

Job summary

A leading company in San Antonio is seeking an experienced HVAC Senior Warranty Technician. This role involves diagnosing complex HVAC issues, handling warranty work, and ensuring customer satisfaction. Candidates should have over 5 years of experience and relevant certifications. Join a team committed to professional service and community support.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

PTO

401K

Qualifications

• 5+ years of experience in troubleshooting HVAC systems.
• Knowledge of ServiceTitan software and Goodman HVAC systems.

Responsibilities

• Diagnosing and repairing complex HVAC issues.
• Handling customer calls for service and maintenance.
• Communicating with dispatch for scheduling.

Skills

Troubleshooting

Customer Communication

Conflict Resolution

Education

Valid TDLR License

EPA Certification

Tools

ServiceTitan

Goodman HVAC Systems

Job description

Elmer's Home Services in Houston, TX is looking for an experienced HVAC Senior Warranty Technician to handle warranty-related work and a range of service calls. Hours will vary but will be mid-shift 11am – 7pm. This position earns $30 - $35 per hour and enjoys generous employer contributions on medical, dental, vision (starts every 1st of the month), PTO, 401K, and work all year round.

WHO WE ARE:

Our company has been serving the San Antonio area's HVAC needs for over 25 years. We just launched in DFW in 2023 and the Houston area in 2024. Our skilled and capable staff confidently assists customers with their heating, ventilation, and air conditioning installation, service, plumbing, and repair needs. We work hard to maintain our reputation as the most professional and punctual HVAC, Plumbing and Electrical team in town. Our reputation not only reflects the home services that we offer but also the support that we continuously have for our community. We chose the color pink to represent our company in honor of our original owners' mother and all those who have bravely battled cancer. To this day, we strive to make a difference in our community by showing up and offering an endless amount of support for numerous organizations and charitable events throughout San Antonio.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Diagnosing and repairing complex HVAC issues, including troubleshooting, diagnostics, and soldering.
• Handling all customer calls that include service, maintenance, warranty, diagnostics, second opinions, and estimates.
• Efficiently communicating with dispatch to schedule and debrief customer database, ensuring complete, accurate, and updated information.

WHAT WE NEED FROM YOU:

• 5+ years of proven experience specifically in troubleshooting and diagnosing a wide range of HVAC system problems
• Valid TDLR, EPA, and driver's license
• Knowledge of ServiceTitan software
• Demonstrated familiarity and working knowledge of Goodman HVAC systems.
• Experience with and understanding of HVAC communicating systems.
• Ability to follow Elmer's Training Processes and Procedures on every call - The Elmer's Way!
• Commitment to participating in all company-sponsored training classes

Are you disciplined? Can you hold a conversation and effectively resolve conflict? Are you professional and courteous? Can you follow directions and policies? Do you meet the requirements listed above? If so, join us today as our HVAC Service - Warranty Technician by filling out our initial 3-minute, mobile-friendly application!