HVAC Sales Account Representative

Johnson Controls; Raleigh (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus program

Paid vacation

Benefits package

Training opportunities

Team environment

Zero Harm safety

Job summary

Johnson Controls is seeking an Account Representative to grow and retain a portfolio of customer accounts by selling service agreements, repairs, retrofits, and building performance solutions. You will work with facility, engineering, operations, procurement and business leaders to improve performance and deliver value.

Ideal candidates have 3–6 years of sales or account management experience, knowledge of BAS or HVAC controls, and strong communication skills to drive customer success and

Qualifications

• Progressive sales, account management, business development, or customer-facing experience.
• Experience selling or supporting Building Automation Systems (BAS) or related smart building technologies.
• Strong communication, organization and problem-solving skills.

Responsibilities

• Manage and grow a portfolio of assigned customer accounts.
• Sell Johnson Controls service offerings, repairs, and retrofit solutions to building owners and owner representatives.
• Position multi-year service agreements as the foundation of long-term partnerships.
• Identify and close new sales opportunities consistently.
• Develop relationships with facility, operations, engineering, procurement, and business stakeholders.
• Conduct regular customer meetings to review priorities and performance, uncover opportunities.

Skills

Relationship building

Communication

Problem solving

Consultative selling

Influence stakeholders

Education

Bachelor's degree in business, Engineering, Construction Management, or related field

Job description

Build your best future with the Johnson Controls team! As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

What we offer

• Competitive base salary and a comprehensive bonus program.
• Three weeks paid vacation in a calendar year /holidays/sick time/three PTO days in a calendar year.
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one.
• Extensive product and on the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Providing Scheduling and management support.

Role Overview

The Account Representative is responsible for the growth and retention of assigned customer accounts through the sale of Johnson Controls service agreements, repairs, retrofits, and building performance solutions. This role develops relationships with facility, engineering, operations, and business leaders, helping customers improve facility performance while supporting their operational and financial objectives. Success in this role comes from building trusted customer relationships, growing recurring service revenue, identifying project opportunities, and delivering a high level of customer satisfaction. The Account Representative will manage a portfolio of accounts while developing the skills needed to support larger strategic customer relationships over time.

Key Responsibilities

• Manage and grow a portfolio of assigned customer accounts.
• Sell Johnson Controls service offerings, repairs, and retrofit solutions to building owners and owner representatives.
• Position renewable service agreements, including multi-year agreements, as the foundation of long-term customer partnerships.
• Identify, qualify, develop, and close new sales opportunities on a consistent basis.
• Develop relationships with facility, operations, engineering, procurement, and business stakeholders.
• Conduct regular customer meetings to understand business priorities, review account performance, and uncover opportunities.
• Identify opportunities to improve reliability, efficiency, comfort, and overall building performance.
• Expand the breadth of Johnson Controls' solutions within assigned accounts.
• Support the development and execution of account strategies for key customers.
• Partner with service, operations, engineering, controls, and project delivery teams to ensure successful customer outcomes.
• Maintain accurate forecasts, opportunity pipelines, and customer records.
• Drive customer retention through proactive account management, contract renewals, and responsive follow-through.
• Conduct regular account reviews and partner with cross-functional teams across HVAC, controls, fire, and security to develop account growth and retention strategies, address competitive threats, and strengthen customer relationships.

How You Will Do It

• Build credibility and trust by understanding customer goals, operational challenges, and facility needs.
• Apply a consultative sales approach to identify customer needs and develop value-based solutions.
• Maintain a strong presence within assigned accounts through regular customer engagement and site visits.
• Take ownership of customer issues and coordinate internal resources to drive resolution.
• Balance customer needs with Johnson Controls' value and profitability objectives.
• Demonstrate accountability, initiative, and a strong commitment to customer success.
• Continuously improve through coaching, feedback, and disciplined execution of the sales process.
• Collaborate across functions and leverage internal expertise to deliver on customer commitments.

Qualifications

• Bachelor's degree in business, Engineering, Construction Management, or a related field preferred.
• 3-6 years of progressive sales, account management, business development, or customer-facing experience.
• Experience selling or supporting Building Automation Systems (BAS), building controls, HVAC controls, or related smart building technologies required.
• Working knowledge of commercial HVAC systems and building automation systems, including their impact on facility performance, energy efficiency, occupant comfort, and operational reliability.
• Demonstrated ability to build relationships and influence customer decision-makers.
• Strong communication, organization, and problem-solving skills.
• Self-