HVAC/R Assistant Branch Manager - Commercial & Industrial

CoolSys - Refrigeration and HVAC Systems; Carrollton (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision coverage

401(K) with match

Life insurance

Job summary

CoolSys in Carrollton, TX is seeking an Assistant Branch Manager to provide administrative support, mentor staff, and oversee daily branch operations. You will help upper management by improving productivity, interpreting policies, and resolving issues with independence.

The role requires a high school diploma (Bachelor’s preferred), experience as an administrator in HVAC or related fields, strong English communication, and proficiency with Excel and office software.

Qualifications

• High school diploma or equivalent required; a Bachelor's degree is preferred.
• Experience as an administrator is mandatory; HVAC/plumbing/construction background preferred.
• Strong English communication and customer service skills; able to read/write effectively.

Responsibilities

• Provide administrative support to branch personnel and operations.
• Assist upper management by improving productivity and interpreting policies.
• Track work orders, supervise branch staff, and assist in hiring decisions.
• Maintain customer relationships through clear communication and timeliness.
• Coordinate with Billing for work orders and ensure accurate invoicing.
• Review daily procedures and support senior management as needed.

Skills

Administrative experience

HVAC/plumbing/construction industry

English proficiency

Communication skills

Multitasking

Attention to detail

Policy compliance

Software literacy

Education

High school diploma or equivalent

Bachelor’s degree in Business/Marketing or related field (preferred)

Tools

Microsoft Excel

Microsoft Word

Email

Job description

Overview CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions. Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states. CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals. No wonder Newsweek named CoolSys one of America’s Greatest Workplaces! We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:

• Competitive pay: $60,000 - $80,000 DOE
• Medical, Dental, Vision and Prescription coverage.
• Paid vacation, holidays, and floating holiday.
• 401(K) with Company match.
• Company sponsored life insurance, as well as optional AD&D, short and long-term disability.
• Tuition reimbursement.
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.
• Pet Insurance.
• Legal Plan, and ID Theft Protection.

Responsibilities

• The Assistant Branch Manager provides administrative support to branch personnel and corporate operations.
• Assist upper management by offering insights to enhance branch productivity, interpreting operating policies, and exercising independent judgment in resolving administrative challenges.
• Tracks scheduled work and maintains awareness of open work order statuses.
• Provides direct oversight to the branch, including mentoring, training, and offering input on hiring and terminations.
• Makes independent decisions on day-to-day operational matters that do not require team consultation.
• Monitors daily procedures and customer interactions.
• Builds and maintains strong relationships with customers through effective communication.
• Coordinates with the Billing Manager to ensure accurate creation and processing of work orders.
• Prepares work orders for billing, including submitting PMs and quoted jobs to the billing department.
• Approves all technician time entries for assigned branches.
• Reports daily billing totals to assigned Branch Managers.
• Manages purchase orders and requisitions, receives vendor invoices, and processes requisitions as needed.
• Encourages team members to identify opportunities for process improvement and simplification.
• Supports the Senior Management team as needed.
• Embodies the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).
• Performs other duties as assigned.

Qualifications

Education / Training

• High school diploma or equivalent is required A Bachelor’s degree in Business, Marketing, or a related field is preferred.

Work Experience / Skills

• Previous experience as an Administrator is required
• Relevant industry experience in HVAC, plumbing, or construction is highly preferred
• Ability to read, write & speak English proficiently.
• Strong communication and internal/external customer service skills
• Proficiency with computers (Microsoft Excel) and ability to learn new software
• Able to work in a fast-paced environment and multitask
• Strong attention to detail is required
• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
• Ability to use typical business tools including E-Mail, Word, Excel, etc.

CoolSys is an EEO/AA Employer.

All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.

Pre-employment background screening (criminal and MVR for driving positions) and drug testing arerequiredfor all positions.

CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.