HVAC/R Branch Manager - Commercial & Industrial

CoolSys - Refrigeration and HVAC Systems; Madison (WI); On-site; USD 100,000 - 135,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid vacation and holidays

Life insurance

Tuition reimbursement

Employee discounts

Pet Insurance

Job summary

CoolSys, a nationwide HVAC and refrigeration leader, is seeking a Branch Manager in Madison, WI to lead the administrative team supporting field technicians and drivers. You will partner with service and install teams, manage dispatch, and interact with customers, vendors, and suppliers to communicate project status and requirements.

The ideal candidate has 5+ years in HVAC/refrigeration service and 3+ years in service management, with a solid grasp of profitability, budgeting, and KPI delivery.

Qualifications

• 5+ years HVAC and Refrigeration service experience.
• 3+ years in Service Management.
• 2 years of technical training or an associate degree.
• Valid driver’s license.
• Strong business acumen and working experience in profit margins and job costing.
• Detail-oriented and highly organized with multitasking ability.

Responsibilities

• Lead the administrative team supporting HVAC/refrigeration technicians and dispatch.
• Collaborate with service, install teams, and other managers to ensure customer satisfaction and meet goals.
• Represent the company with customers, vendors, and suppliers, communicating job status clearly.

Skills

HVAC service

Service management

Technical training

Business acumen

Problem solving

Detail oriented

Education

Associate degree

Tools

Word

Excel

Outlook

Job description

Overview

CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions. Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi‑site rollouts across states. CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals. No wonder Newsweek named CoolSys one of America’s Greatest Workplaces! We understand that hiring great people is the foundation of everything we do.

Benefits

• Competitive pay: $100,000 - $135,000 DOE
• Benefits: Medical, Dental, Vision and Prescription coverage.
• Paid vacation, holidays, and floating holiday.
• 401(K) with Company match.
• Company sponsored life insurance, as well as optional AD&D, short and long‑term disability.
• Tuition reimbursement.
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.
• Pet Insurance.
• Legal Plan, and ID Theft Protection.

Responsibilities

• The Branch Manager leads the administrative team in supporting our HVAC and refrigeration Technicians in the field.
• This manager works directly with service and install Technicians, dispatch personnel, and other managers to ensure customer satisfaction while meeting departmental goals and objectives.
• The Branch Manager will present themselves as a senior company representative, often communicating directly with customers, vendors, and suppliers to ensure accurate communication of job or project status and requirements.
• Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational product problems, premature failures, and other issues.
• Monitors assigned service vehicles to ensure they are maintained and operated according to company policy and that an adequate inventory or parts and materials is maintained.
• Grows branch revenue and maximizes branch profitability.
• Prioritizes customer needs by delivering high‑quality service and engaging with partners, with an emphasis on continuously improving the customer experience.
• Develops and monitors budgets, goals, and objectives to maintain satisfactory P/L.
• Reviews work orders, invoices, and time reports for accuracy.
• Able to send out quotes to customers promptly.
• Assists the Service Manager with facilitating a regular training program to ensure that HVAC Technicians are properly trained on the latest service techniques and safety procedures for equipment and general working conditions.
• Communicates regularly with dispatch to ensure personnel is scheduled properly by skill level, efficiency, and training requirements.
• Communicates daily with dispatch, reporting on project information, estimated job completion time, labor hours, and parts or material used.
• Supports the Service Manager in Interviewing, screening, and evaluating Technicians and Screens, Interviews, and evaluates administrative personnel to meet workload demands.
• Schedules HVAC Technicians to meet service demands and customer expectations.
• Reviews work order accuracy, Technicians' work, techniques, and safety requirements to ensure quality meets established standards and recommends improving quality and productivity.
• Responsible for staff performance appraisals, reviews, and setting improvement goals per company requirements.
• Complies with all applicable health and safety regulations, policies, and established work practices.
• Ensures appropriate employee safety training and compliance is completed.
• Supports the service manager in managing Service teams and managing the teams as needed.
• Validates and approves payroll hours.
• Performs other duties as assigned.

Qualifications

• 5+ years of successful and recent HVAC and Refrigeration service experience.
• 3+ years of experience in Service Management is required.
• 2 years of technical training or an associate degree.
• Solid working knowledge of Word, Excel, and Outlook and the ability to learn new systems.
• Valid driver’s license.
• Strong business acumen and Working experience in managing and understanding profit margins, job costing, as well as other business‑related metrics.
• Problem‑solving and conflict‑management skills.
• Detail‑oriented and highly organized with the ability to handle multiple tasks and assignments.
• Ability to generate ideas and create processes to grow the service department.
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to work well with management, executive leadership, support staff, and technicians.
• Ability and willingness to work a non‑standard schedule: nights, weekends, and holidays, as necessary.
• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
• Ability to use typical business tools including E-Mail, Word, Excel, etc.

CoolSys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other characteristics are encouraged to apply. Pre‑employment background screening (criminal and MVR for driving positions) and drug testing arerequiredfor all positions. CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.