HVAC/R Assistant Branch Manager - Commercial & Industrial

CoolSys; Austin (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Prescrip-

Paid vacation, holidays, and floating

401(K) with Company match

Company sponsored life insurance, as w

Tuition reimbursement

Employee discounts on vehicles, hotels

Pet Insurance

Legal Plan, and ID Theft Protection

Job summary

CoolSys in Austin is seeking a Branch Administrator to support upper management by offering insights to enhance branch productivity, interpret operating policies, and exercise independent judgment in resolving administrative challenges.

Tracks scheduled work, mentors staff, coordinates with Billing, and ensures accurate work orders and billing. Builds strong customer relationships and helps maintain efficient branch operations in a fast-paced environment.

Qualifications

• Education / Training: High school diploma or equivalent is required.
• A Bachelor's degree in Business, Marketing, or a related field is preferred.
• Work Experience/Skills: Previous experience as an Administrator is required.
• Relevant industry experience in HVAC, plumbing, or construction is highly preferred.
• Ability to read, write, and speak English proficiently.
• Strong communication and internal/external customer service skills.
• Proficiency with computers (Microsoft Excel) and ability to learn new software.
• Able to work in a fast-paced environment and multitask.
• Strong attention to detail is required.
• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
• Ability to use typical business tools including E-Mail, Word, Excel, etc.

Responsibilities

• Assist upper management by offering insights to enhance branch productivity, interpreting operating policies, and exercising independent judgment in resolving administrative challenges.
• Tracks scheduled work and maintains awareness of open work order statuses.
• Provides direct oversight to the branch, including mentoring, training, and offering input on hiring and terminations.
• Makes independent decisions on day-to-day operational matters that do not require team consultation.
• Monitors daily procedures and customer interactions.
• Builds and maintains strong relationships with customers through effective communication.
• Coordinates with the Billing Manager to ensure accurate creation and processing of work orders.
• Prepares work orders for billing, including submitting PMs and quoted jobs to the billing department.
• Approves all technician time entries for assigned branches.
• Reports daily billing totals to assigned Branch Managers.
• Manages purchase orders and requisitions, receives vendor invoices, and processes requisitions as needed.
• Encourages team members to identify opportunities for process improvement and simplification.
• Supports the Senior Management team as needed.
• Embodies the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).
• Performs other duties as assigned.

Skills

Strong communication

Customer service

English proficiency

Attention to detail

Education

High school diploma or equivalent

Bachelor’s degree in Business, Marketing, or related field

Tools

Microsoft Excel

Job description

OverviewCoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions. Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states. CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals. No wonder Newsweek named CoolSys one of America’s Greatest Workplaces! We understand that hiring great people is the foundation of everything we do.

Competitive pay: $60,000 - $80,000

Benefits:

• Medical, Dental, Vision and Prescription coverage
• Paid vacation, holidays, and floating holiday
• 401(K)with Company match
• Company sponsored life insurance, as well as optional AD&D, short and long-term disability
• Tuition reimbursement
• Employee discountson vehicles, hotels, theme parks, select cell phone bills and so much more
• Pet Insurance
• Legal Plan, and ID Theft Protection

Responsibilities

• Assist upper management by offering insights to enhance branch productivity, interpreting operating policies, and exercising independent judgment in resolving administrative challenges.
• Tracks scheduled work andmaintainsawareness of open work order statuses.
• Provides direct oversight to the branch, including mentoring, training, and offering input on hiring and terminations.
• Makes independent decisions on day-to-day operational matters that do not require team consultation.
• Monitors daily procedures and customer interactions.
• Builds andmaintainsstrong relationships with customers through effective communication.
• Coordinates with the Billing Manager to ensureaccuratecreation and processing of work orders.
• Prepares work orders for billing, includingsubmittingPMs and quoted jobs to the billing department.
• Approves all technician time entries for assigned branches.
• Reports daily billing totals to assigned Branch Managers.
• Manages purchase orders and requisitions, receives vendor invoices, and processes requisitions as needed.
• Encourages team members toidentifyopportunities for process improvement and simplification.
• Supports the Senior Management team as needed.
• Embodies the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).
• Performs other duties as assigned.

Qualifications

• Education / TrainingHigh school diploma or equivalent isrequired
• ABachelor’s degree in Business, Marketing, or a related fieldis preferred
• Work Experience/SkillsPreviousexperience as an Administrator isrequired
• Relevant industry experience in HVAC, plumbing, or construction is highly preferred
• Ability to read, write speak English proficiently.
• Strong communicationand internal/external customer service skills
• Proficiencywith computers (Microsoft Excel) and ability to learn new software
• Able to work in a fast-paced environment and multitask
• Strong attention to detail isrequired
• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
• Ability to use typical business tools including E-Mail, Word, Excel, etc.