HVAC & Plumbing Office Coordinator (Temp-to-Hire)

NisAir; Florida; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Temporary-to-hire opportunity

Grow within the organization

Job summary

NisAir is seeking a full-time Office Administrator to support the HVAC and Plumbing team’s daily operations. This role requires organization, dependability, and attention to detail in a fast-paced home services environment.

Responsibilities include scheduling, customer communication, data entry, service coordination, and general office duties. Ideal candidates have 2+ years of experience and familiarity with ServiceTitan and Microsoft Office.

Qualifications

• Minimum 2 years of administrative, office, customer service, or related experience preferred.
• Previous experience in HVAC, Plumbing, Home Services, Construction, or a service-based business is strongly preferred.
• ServiceTitan experience is a significant plus.
• Strong computer and data-entry skills.
• Working knowledge of Microsoft Outlook, Word, and Excel.

Responsibilities

• Provide general administrative support for the daily operations of the HVAC and Plumbing office.
• Answer incoming calls and assist customers with general questions, service requests, and scheduling needs.
• Schedule and coordinate HVAC and Plumbing service appointments.
• Assist with technician scheduling and dispatch coordination as needed.
• Maintain accurate customer, job, and service information within company systems.
• Perform data entry and ensure customer records and documentation remain accurate and current.
• Prepare, organize, scan, and maintain service-related documents, invoices, work orders, and other office records.
• Communicate with customers regarding appointments, scheduling changes, service updates, and follow-up needs.
• Support technicians, dispatchers, customer service representatives, managers, and other team members with administrative needs.
• Assist with processing paperwork and ensuring completed documentation is routed to the appropriate department.
• Monitor email and respond to or route inquiries to the appropriate team member.
• Assist with basic billing, invoice, payment, and account documentation as needed.
• Coordinate with other departments to resolve customer or operational issues.
• Maintain an organized and professional office environment.
• Perform additional administrative and operational duties as assigned.

Skills

Administrative experience

Customer service

ServiceTitan

Microsoft Outlook

Microsoft Word

Microsoft Excel

Attention to detail

Tools

ServiceTitan

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

NisAir is seeking a full-time Office Administrator to support the HVAC and Plumbing team’s daily operations. This role requires organization, dependability, and attention to detail in a fast-paced home services environment.

Responsibilities include scheduling, customer communication, data entry, service coordination, and general office duties. Ideal candidates have 2+ years of experience and familiarity with ServiceTitan and Microsoft Office.