HVAC & Plumbing Lead Gen Specialist — Appointments

Tharp Consulting; Concord (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Tharp Consulting is seeking a Lead Generation Specialist to identify and qualify leads for HVAC and plumbing services, focusing on residential and light commercial clients. You will respond to inquiries, perform outbound outreach by phone and email, and conduct online research to uncover prospects.

You will nurture opportunities, coordinate estimates with field teams, and maintain CRM records while supporting marketing initiatives and tracking performance.

Qualifications

• Strong communication and customer service skills.
• Proven ability to generate and qualify leads via outbound calls and email.
• Comfort conducting online research to identify prospects.
• Organized, detail-oriented, and proficient with CRM systems.
• Ability to coordinate estimate scheduling with field teams.
• Team-oriented mindset and sales support experience.

Responsibilities

• Qualify new leads and determine customer needs.
• Provide timely responses to inbound homeowners and small businesses.
• Nurture prospects through follow-up and relationship-building.
• Schedule estimates for field teams.
• Maintain accurate, up-to-date CRM records.
• Support marketing initiatives and assist with performance tracking.
• Collaborate with sales and operations to help build the service schedule.
• Share ideas to improve outreach and lead-generation results.

Skills

Lead qualification

Outbound outreach

Research capabilities

CRM proficiency

Scheduling coordination

Team collaboration

Tools

CRM systems

Job description

Tharp Consulting is seeking a Lead Generation Specialist to identify and qualify leads for HVAC and plumbing services, focusing on residential and light commercial clients. You will respond to inquiries, perform outbound outreach by phone and email, and conduct online research to uncover prospects.

You will nurture opportunities, coordinate estimates with field teams, and maintain CRM records while supporting marketing initiatives and tracking performance.