HVAC & Plumbing CSR — Customer Care Pro

Intelligentservice; Mount Prospect (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Profit sharing

IRA retirement plan

PTO on your birthday

Job summary

Intelligent Service Plumbing, Heating, Cooling, & Drain Cleaning in Mount Prospect, IL is hiring a full-time CSR / Client Services Rep to handle customer service needs.

Competitive, experience-based pay, with health benefits, profit sharing, an IRA, and PTO on your birthday.» The successful candidate will be outgoing, detail-oriented, and able to manage phones, scheduling, and client communications in a fast-paced office.

Qualifications

• Experience in customer service is required; familiarity with plumbing/HVAC is a plus.
• Ability to work in an office environment with a team.
• Strong communication and organizational skills are essential.

Responsibilities

• Answer phones and route calls professionally.
• Schedule appointments and manage calendars for technicians.
• Resolve customer issues and keep office operations smooth.
• Proactively establish and follow procedures to improve workflow.

Skills

Customer service

Plumbing/HVAC exposure

Job description

Intelligent Service Plumbing, Heating, Cooling, & Drain Cleaning in Mount Prospect, IL is hiring a full-time CSR / Client Services Rep to handle customer service needs.

Competitive, experience-based pay, with health benefits, profit sharing, an IRA, and PTO on your birthday.» The successful candidate will be outgoing, detail-oriented, and able to manage phones, scheduling, and client communications in a fast-paced office.