CSR / Client Services Rep

Intelligentservice; Mount Prospect (IL); In loco; USD 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

Profit sharing

IRA retirement plan

PTO on your birthday

Descrizione del lavoro

Intelligent Service Plumbing, Heating, Cooling, & Drain Cleaning in Mount Prospect, IL is hiring a full-time CSR / Client Services Rep to handle customer service needs.

Competitive, experience-based pay, with health benefits, profit sharing, an IRA, and PTO on your birthday.» The successful candidate will be outgoing, detail-oriented, and able to manage phones, scheduling, and client communications in a fast-paced office.

Competenze

• Experience in customer service is required; familiarity with plumbing/HVAC is a plus.
• Ability to work in an office environment with a team.
• Strong communication and organizational skills are essential.

Mansioni

• Answer phones and route calls professionally.
• Schedule appointments and manage calendars for technicians.
• Resolve customer issues and keep office operations smooth.
• Proactively establish and follow procedures to improve workflow.

Conoscenze

Customer service

Plumbing/HVAC exposure

Descrizione del lavoro

Intelligent Service Plumbing, Heating, Cooling, and Drain Cleaning of Mount Prospect, IL is hiring a full-time CSR / Client Services Rep to tend to our customer service needs. Are you an experienced and outgoing customer service professional with a can-do attitude who is looking for a career and not just a job? Would you like to work for an established but growing local company in an essential industry? If so, keep reading!

As an HVAC and plumbing CSR / Client Services Rep, you'll earn a competitive experience-based pay and enjoy health benefits, profit sharing, an IRA retirement plan, and PTO on your birthday! If this sounds like the right opportunity for you to make an impact with your exceptional skills,

ABOUT INTELLIGENT SERVICE PLUMBING, HEATING, COOLING, & DRAIN CLEANING

Serving Chicago since 1979, Intelligent Service is the company local residents trust for plumbing, HVAC, and indoor air quality. As market leaders of the service industry, our clients have come to rely on our exceptional service and problem-solving acumen. Embracing our core model of helping people live in greater safety and comfort, our professional tradespeople ensure our high standards are met, our products and services exceed expectations, and overall customer satisfaction.

Our professional team is the foundation of our success. Which is why we provide a company culture comprised of trust, integrity, and transparency, as well as a clearly laid out path to build the life-long career you want!

A DAY IN THE LIFE OF AN HVAC & PLUMBING CSR / CLIENT SERVICES REP

In this vital role, you are the detail person! We cannot provide our clients with the very best services without you being attentive to details and keeping our office running smoothly. And, your friendly customer service whether in person or over the phone makes our clients happy to do business with us. You are a people person who is also good at establishing procedures and processes to keep everything flowing and organized.

You perform a variety of day-to-day administrative tasks such as answering phones, scheduling appointments, and resolving issues for customers. But, really, it's not what you do, but how you do it. You are proactive--seeing what needs to be done and doing it. You enjoy your job as you are never bored and get great satisfaction out of keeping everything in order!

QUALIFICATIONS

• Experience in customer service AND the plumbing and HVAC fields is a PLUS, but we are willing to train the right person
• Fixed availability on weekdays and weekends
• Ability to work in our office

Shift availability:

• Monday through Friday, 9:00 AM – 5:00 PM, no weekends.

Can you manage your time well and prioritize multiple tasks effectively? Do you have excellent communication and interpersonal skills? Are you organized and detail-oriented? Can you solve issues for all kinds of clients with professionalism and patience? If so, then you might just be perfect for this HVAC and plumbing CSR / Client Services Rep position!

Benefits

• competitive experience-based pay
• health benefits
• profit sharing
• an IRA retirement plan
• PTO on your birthday

Location: 60056