HVAC & Plumbing Counter Sales Pro

Ferguson; McCall (ID); On-site; USD 21,000 - 44,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Paid time off

Life insurance

401(k) with company match

Mental health coverage

Family building benefits

Job summary

Ferguson is seeking a knowledgeable, results-driven Counter Sales Associate to join our team. This role is about being a trusted advisor to plumbing and HVAC contractor customers, applying product expertise to help them make informed purchasing decisions that support their business needs while aligning with our sales strategy. Hours are Monday to Friday 8:30 a.m.

to 5:00 p.m. You will build relationships, drive sales, and deliver exceptional service at the counter, leveraging product knowledge

Qualifications

• 0–3 years of experience in customer service or sales; prior plumbing/HVAC knowledge preferred.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.
• Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand needs and recommend solutions.
• Serve as a product expert by applying knowledge of plumbing, HVAC and related products to guide decisions.
• Drive sales growth by upselling, cross-selling, and promoting strategic products and programs.
• Utilize catalogs, computer systems, and manufacturer databases to locate parts and provide accurate information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines.
• Maintain a professional counter environment reflecting our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.

Skills

Customer service

Sales mindset

Communication skills

Physical stamina

Job description

Ferguson is seeking a knowledgeable, results-driven Counter Sales Associate to join our team. This role is about being a trusted advisor to plumbing and HVAC contractor customers, applying product expertise to help them make informed purchasing decisions that support their business needs while aligning with our sales strategy. Hours are Monday to Friday 8:30 a.m.

to 5:00 p.m. You will build relationships, drive sales, and deliver exceptional service at the counter, leveraging product knowledge