HVAC/Plumbing Administrative Assistant

Services By J National LLC; Carrollton (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Competitive salary

Job summary

Services By J National LLC in Carrollton, TX is seeking an HVAC/plumbing Administrative Assistant to strengthen our operations and support field technicians and management. The role is based in Carrollton and involves coordinating service calls and handling administrative tasks to keep the team efficient.

The ideal candidate has prior admin experience in trades, strong organizational and communication skills, and proficiency with Microsoft Office and field service software such as ServiceTitan

Qualifications

• Prior administrative or office experience in HVAC, plumbing, or related trades preferred.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite and/or field service management software (e.g., ServiceTitan, Jobber).
• Customer-focused attitude with a professional and friendly demeanor.
• Ability to prioritize tasks and manage time effectively with minimal supervision.
• High school diploma or equivalent required; associate degree or higher a plus.

Responsibilities

• Answer and route incoming calls, schedule service appointments, and dispatch HVAC/plumbing technicians.
• Manage work orders, job files, and service agreements from creation to completion.
• Coordinate scheduling and logistics for residential and commercial service calls.
• Process invoices, estimates, and billing for HVAC and plumbing jobs.
• Maintain customer records and update CRM/service management software.
• Communicate with vendors, suppliers, and subcontractors as needed.
• Provide general administrative support including data entry, filing, and correspondence.

Skills

Strong organizational skills

Verbal and written communication

Customer-focused demeanor

Multitasking in fast-paced environment

Microsoft Office proficiency

ServiceTitan or Jobber experience

Education

High school diploma or equivalent

Tools

ServiceTitan

Jobber

Job description

Benefits:

• Competitive salary
• Health insurance
• Vision insurance

About the Role:

Services By J National LLC is looking for a motivated and organized HVAC/Plumbing Administrative Assistant to join our growing team in Carrollton, TX! This is a fantastic opportunity to be the backbone of a dynamic trades company, keeping operations running smoothly while supporting our skilled field technicians and management team.

Responsibilities:

• Answer and route incoming calls, schedule service appointments, and dispatch HVAC/plumbing technicians
• Manage work orders, job files, and service agreements from creation to completion
• Coordinate scheduling and logistics for residential and commercial service calls
• Process invoices, estimates, and billing for HVAC and plumbing jobs
• Maintain customer records and update CRM/service management software
• Communicate with vendors, suppliers, and subcontractors as needed
• Provide general administrative support including data entry, filing, and correspondence

Requirements:

• Prior administrative or office experience in HVAC, plumbing, or a related trades industry preferred
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Proficiency in Microsoft Office Suite and/or field service management software (e.g., ServiceTitan, Jobber)
• Excellent verbal and written communication skills
• Customer-focused attitude with a professional and friendly demeanor
• Ability to prioritize tasks and manage time effectively with minimal supervision
• High school diploma or equivalent required; associate degree or higher a plus

About Us:

Services By J National LLC is a trusted HVAC and plumbing services provider serving the Carrollton, TX area and beyond. We've built our reputation on reliable, high-quality work and a commitment to customer satisfaction that keeps our clients coming back. Our team is our greatest asset, and we pride ourselves on fostering a supportive, team-oriented work environment where every employee is valued.