HVAC Operations Manager: Lead Growth & Customer Excellence

One Hour Heating & Air Conditioning; Akron (OH); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Training & development

Job summary

One Hour Heating & Air Conditioning in Akron, OH is seeking an experienced Operations Manager to lead daily service, maintenance and installation activities, drive profitability, and develop a high-performing team. You will focus on scheduling, KPI tracking, customer experience, safety and compliance, and coaching technicians and office staff to deliver exceptional service and growth.

This leadership role offers a competitive base salary ($80,000-$100,000) with performance bonuses, comprehensive

Qualifications

• 5+ years of experience in HVAC/trades or home services.
• 3+ years in leadership managing field service teams.
• Strong financial and business acumen with KPI/metrics analysis.
• Experience with CRM and service management software.
• Excellent communication and coaching skills.

Responsibilities

• Manage daily HVAC service, maintenance, and installation operations.
• Ensure efficient scheduling, dispatching, and resource allocation.
• Monitor performance metrics and drive continuous improvement.
• Develop and maintain operational processes that improve efficiency and customer satisfaction.
• Recruit, develop, coach, and retain high-performing technicians and office staff.
• Lead daily huddles and operational meetings.
• Manage departmental budgets and profitability.
• Maintain safety and compliance with policies.

Skills

KPI analytics

Leadership

Communication

Coaching

Financial acumen

HVAC experience

Tools

CRM software

ServiceTitan

Job description

One Hour Heating & Air Conditioning in Akron, OH is seeking an experienced Operations Manager to lead daily service, maintenance and installation activities, drive profitability, and develop a high-performing team. You will focus on scheduling, KPI tracking, customer experience, safety and compliance, and coaching technicians and office staff to deliver exceptional service and growth.

This leadership role offers a competitive base salary ($80,000-$100,000) with performance bonuses, comprehensive