HVAC Operations Leader: Drive Efficiency & Growth

One Hour Heating & Air Conditioning; Cedar Park (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401K matching

Health insurance

Paid time off

Bonus based on performance

Competitive salary

Employee discounts

Job summary

One Hour Heating & Air Conditioning is seeking an Operations Manager in the United States to oversee plumbing and HVAC service delivery, manage staff, and drive profitability while ensuring safety and compliance. You will set service expectations, monitor margins, and guide managers, supervisors, and field staff to deliver exceptional customer experiences.

The role requires deep HVAC knowledge, leadership skills, and proven revenue growth.

Qualifications

• Minimum of 10 years of verifiable managerial, technical, and sales experience in HVAC or related field.
• Strong knowledge of residential and light commercial HVAC systems.
• Proven track record of meeting/exceeding revenue goals.
• Excellent negotiation, communication, and presentation skills.
• Knowledge of local codes and permitting requirements.

Responsibilities

• Develops and implements best operational practices while continually focusing on continuous improvement and process enhancements to achieve budgeted gross margins.
• Oversees branch spend to include labor, vendor agreements, inventory, and fleet.
• Responsible for facilities management, inspections, maintenance, and repair to ensure protection of company assets.
• Oversees safety compliance to include employee training, safety tracking, employee compliance assessments, and incident investigations are completed properly, and corrective actions are implemented when necessary.
• Ensures all personnel adhere to OSHA safety standards and team members are always safety conscious.
• Establishes, maintains, and monitors internal controls, policies, and procedures for operational areas.
• Monitors daily maintenance of expenses and service levels; review and approve invoices and other expenses.
• Maintains operational statistics to include call track, daily sales, technician tracking, vehicle maintenance, etc.
• Negotiates programs, pricing, and terms through meetings with vendors who provide key material and services.
• Maintains compliance of licensing, permitting, and code requirements.
• Manages and develops service staff to include recruiting, hiring, termination, discipline, scheduling, setting work priorities, conducting staff meetings, evaluating performance and directing work assignments maximize production.
• Evaluates workloads and personnel schedules to maximize efficiency in achieving profit and customer satisfaction objectives.
• Maintains training of field personnel on systems, tools, and procedures utilizing in-house training, ride-alongs, Success Academy®, webinars, and online training programs.
• Provides coaching, feedback, and ongoing technical and communication training to all subordinates to increase performance.
• Reviews service paperwork and ensures all field personnel adhere to procedural standards of reporting and documentation.
• Performs management support functions to include job bidding, job design and layout, project management, overseeing materials acquisition and inventory control, and assisting with collections of unpaid accounts receivables.
• Assists the dispatching operation in ensuring appropriate technician selection for the type of service.
• Ensures accurate documentation of dispatch, arrival, and completion times.
• Participates in all company sponsored training classes.
• Effectively manages conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.

Skills

HVAC management experience

Negotiation skills

Leadership & team development

Budgeting & cost control

Education

High school diploma or GED

EPA certification

NATE certification

Valid driver’s license

Job description

One Hour Heating & Air Conditioning is seeking an Operations Manager in the United States to oversee plumbing and HVAC service delivery, manage staff, and drive profitability while ensuring safety and compliance. You will set service expectations, monitor margins, and guide managers, supervisors, and field staff to deliver exceptional customer experiences.

The role requires deep HVAC knowledge, leadership skills, and proven revenue growth.