HVAC Regional Service Manager

Nextech; Columbus (OH); On-site; USD 77,000 - 94,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Life insurance

Disability insurance

401k match

Holidays

Personal days

Vacation days

Job summary

Nextech is a leading HVAC/R service provider in the United States, with over 30 years of experience and a nationwide team. The Regional Service Manager will lead technicians and administrative staff, driving customer satisfaction and achieving company goals.

The role emphasizes strategic oversight, performance metrics, and development of the operations team. It offers comprehensive benefits and a chance to advance within a fast-paced, customer-focused environment.

Qualifications

• 5 years of field technical HVAC experience or equivalent business experience.
• HVAC Management Experience.
• Technical knowledge necessary to provide value to our technicians and customers.
• Extremely high level of urgency to resolve problems.
• High level of computer skills.
• Ability to build rapport with clients.
• Proven track record in prior role.
• Level personality with a drive for success.
• Ability to focus on desired results.
• Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines.
• Ability to adapt to very fast-paced environment and deadlines.
• Strong attention to detail.

Responsibilities

• Recruiting and development of administration team.
• Delivery of all company goals and metrics.
• Provide customer satisfaction.
• Dispatcher on-boarding.
• Evaluate and perform annual reviews with Operations Manager approvals.
• Review company reports and share with team.
• Communicate needs to field teams (Dispatchers, ASM’s, Operations Manager, and VP’s).
• Escalation point for callbacks.
• Successfully promote company’s image, appearance, and reputation.
• Manage customer relationships for assigned area.
• Maintain and communicate weekly activity schedule.
• Ensure efficient and well-planned scheduling of all calls.
• Ensure area meets or exceeds customer and company SLA requirements.
• Manage dispatchers and ensure company systems and procedures are followed.
• Bottom line accountability for assigned divisions.
• Manage labor and material costs.
• Support ASM and the development of technicians.
• Excellent interpersonal and communication skills, both written and oral.
• Deliver high level of customer service on a consistent basis.

Skills

HVAC management

Technical know-how

Multitasking

Communication skills

Problem-solving

Rapport-building

Proven track record

Drive for success

Goal-oriented

Attention to detail

Adaptability

Job description

Overview

Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

What You’ll Be Doing

The Regional Service Manager (RSM) will be responsible for managing technicians and administrative staff. In this position, the candidate will need to be an effective communicator as it is critical to the development of our operational team and quality of support we provide to our customers.

What Makes Nextech Different?

• Excellent Health Insurance options including a FREE employee only option
• Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
• FREE life insurance equal to your annualized pay rate
• 401k with a 50% match up to the first 5% of your contributions
• 7 paid Holidays
• 2 paid Personal days
• 10 paid Vacation days

Min Compensation

USD $85,000.00/Yr.

Max Compensation

USD $105,000.00/Hr.

Responsibilities

• Recruiting and development of administration team
• Delivery of all company goals and metrics
• Provide customer satisfaction
• Dispatcher on-boarding
• Evaluate and perform annual reviews with Operations Manager approvals
• Review company reports and share with team
• Communicate needs to field teams (Dispatchers, ASM’s, Operations Manager, and VP’s)
• Escalation point for callbacks
• Successfully promote company’s image, appearance, and reputation
• Manage customer relationships for assigned area
• Maintain and communicate weekly activity schedule
• Ensure efficient and well-planned scheduling of all calls
• Ensure area meets or exceeds customer and company SLA requirements
• Manage dispatchers and ensure company systems and procedures are followed
• Bottom line accountability for assigned divisions
• Manage labor and material costs
• Support ASM and the development of technicians
• Excellent interpersonal and communication skills, both written and oral
• Deliver high level of customer service on a consistent basis

Qualifications

• 5 years of field technical HVAC experience or equivalent business experience
• HVAC Management Experience
• Technical knowledge necessary to provide value to our technicians and customers
• Extremely high level of urgency to resolve problems
• High level of computer skills
• Ability to build rapport with clients
• Proven track record in prior role
• Level personality with a drive for success
• Ability to focus on desired results
• Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
• Ability to adapt to very fast-paced environment and deadlines
• Strong attention to detail

Physical Requirements

• Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.
• Able to sit at a computer for up to 8 hours