HVAC Regional Service Manager

Nextech; Tulsa (OK); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Free life insurance

401k match

7 paid holidays

2 paid personal days

10 paid vacation days

Job summary

Nextech Commercial HVAC & Refrigeration is seeking a Regional Service Manager to lead technicians and administrative staff across the service region. You will drive delivery of company goals, manage field operations, and ensure exceptional customer service while maintaining strong relationships with clients and internal teams.

The role requires HVAC experience, management capability, and excellent communication skills.

Qualifications

• 5 years of field HVAC experience or equivalent business experience
• HVAC Management Experience
• Technical knowledge to support technicians and customers
• High urgency to resolve problems
• Strong computer skills
• Ability to build rapport with clients
• Proven track record in prior role
• Strong organizational skills and ability to multitask

Responsibilities

• Recruiting and development of administration team
• Delivery of all company goals and metrics
• Provide customer satisfaction
• Dispatcher on-boarding
• Annual reviews with Operations Manager approvals
• Review company reports and share with team
• Communicate needs to field teams
• Escalation point for callbacks
• Promote company image and reputation
• Manage customer relationships for assigned area
• Maintain weekly activity schedule
• Schedule optimization for calls
• Ensure SLA adherence
• Manage dispatchers and company procedures
• Bottom line accountability for divisions
• Labor and material cost management
• Support ASM and technician development
• Excellent written and oral communication in English
• Convey job-related information clearly and accurately
• Follow work instructions and safety procedures

Skills

HVAC experience

Management experience

Technical knowledge

Urgency to resolve problems

Computer skills

Client rapport

Organizational skills

English communication

Job description

Overview

Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America's largest HVAC/R service provider.

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

What You’ll Be Doing

The Regional Service Manager (RSM) will be responsible for managing technicians and administrative staff. In this position, the candidate will need to be an effective communicator as it is critical to the development of our operational team and quality of support we provide to our customers.

What Makes Nextech Different?

• Excellent Health Insurance options including a FREE employee only option
• Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
• FREE life insurance equal to your annualized pay rate
• 401k with a 50% match up to the first 6% of your contributions
• 7 paid Holidays
• 2 paid Personal days
• 10 paid Vacation days

Min Compensation

USD $85,000.00/Yr.

Max Compensation

USD $95,000.00/Yr.

Responsibilities

• Recruiting and development of administration team
• Delivery of all company goals and metrics
• Provide customer satisfaction
• Dispatcher on-boarding
• Evaluate and perform annual reviews with Operations Manager approvals
• Review company reports and share with team
• Communicate needs to field teams (Dispatchers, ASM’s, Operations Manager, and VP’s)
• Escalation point for callbacks
• Successfully promote company’s image, appearance, and reputation
• Manage customer relationships for assigned area
• Maintain and communicate weekly activity schedule
• Ensure efficient and well-planned scheduling of all calls
• Ensure area meets or exceeds customer and company SLA requirements
• Manage dispatchers and ensure company systems and procedures are followed
• Bottom line accountability for assigned divisions
• Manage labor and material costs
• Support ASM and the development of technicians
• Excellent interpersonal and communication skills, both written and oral
• Deliver high level of customer service on a consistent basis
• Communicates job-related information clearly and accurately with customers, colleagues, and other individuals necessary to perform assigned duties.
• Understands and follows applicable work instructions and safety procedures. Completes documentation as required.
• Can communicate effectively in spoken and written English as required to perform the position’s essential duties and responsibilities.
  • Includes: conveying job-related information in an understandable manner; understanding and responding accurately to questions and instructions; and reading, interpreting, and preparing job-related documents.

Qualifications

• 5 years of field technical HVAC experience or equivalent business experience
• HVAC Management Experience
• Technical knowledge necessary to provide value to our technicians and customers
• Extremely high level of urgency to resolve problems
• High level of computer skills
• Ability to build rapport with clients
• Proven track record in prior role
• Level personality with a drive for success
• Ability to focus on desired results
• Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
• Ability to adapt to very fast-paced environment and deadlines
• Strong attention to detail
• Can communicate effectively in spoken and written English as required to perform the position’s essential duties and responsibilities.
  • Includes: conveying job-related information in an understandable manner; understanding and responding accurately to questions and instructions; and reading, interpreting, and preparing job-related documents.

Physical Requirements

• Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.
• Able to sit at a computer for up to 8 hours