HVAC Office Operations Associate

Great White Mechanical, LLC; Wortendyke (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Health insurance

Paid time off

401(k)

Opportunity for advancement

Job summary

Great White Mechanical, LLC is seeking an HVAC Office Operations Associate to streamline our administrative workflow and ensure regulatory compliance. You will coordinate dispatch, support the operations team, and serve as a central liaison among customers, technicians, and management.

This role emphasizes organization, clear communication, and proficiency with Service Titan to manage service and installation processes while contributing to process improvements and customer satisfaction.

Qualifications

• High school diploma or equivalent; HVAC knowledge preferred.
• 5+ years of office operations experience in HVAC.
• Excellent communication and organizational skills.
• Proficiency with Service Titan.
• Knowledge of local building codes and permit processes is a plus.

Responsibilities

• Assist in answering customer phone calls, scheduling and dispatching technicians for service calls and installations.
• Provide administrative support to the operations team and management as needed.
• Respond to customer inquiries regarding installations, service, maintenances, warranties, etc.
• Assist the Installation Department and Service Department with daily operations.
• Communicate with local municipalities to ensure adherence to building codes and regulations regarding HVAC Installations.
• Contribute to improving operational processes and workflows.

Skills

Communication skills

Organizational skills

Attention to detail

Team player

Multitasking

Education

High school diploma or equivalent; additional education in business or HVAC preferred

5+ years of office operations experience in HVAC industry

Tools

Service Titan

Job description

Benefits:

• 401(k) matching


• Bonus based on performance


• Company parties


• Competitive salary


• Health insurance


• Paid time off


• 401(k)


• Opportunity for advancement

About the Role:

Join Great White Mechanical, LLC as an HVAC Office Operations Associate and play a vital role in our dynamic team! In this position, you will streamline our operations and ensure compliance with local regulations, making a tangible impact in the HVAC industry.

Responsibilities:

• Assist in answering customer phone calls, scheduling and dispatching technicians for service calls and installations.


• Provide administrative support to the operations team and management as needed.


• Respond to customer inquiries regarding installations, service, maintenances, warranties, etc.


• Assist the Installation Department and Service Department with daily operations.


• Communicate with local municipalities to ensure adherence to building codes and regulations regarding HVAC Installations.


• Contribute to improving operational processes and workflows.

Requirements:

• High school diploma or equivalent; additional education in business or HVAC preferred.


• 5+ years of experience in office operations in the HVAC industry.


• Strong organizational skills with attention to detail and accuracy.


• Excellent communication skills, both verbal and written.


• Proficiency in Service Titan.


• Ability to multitask and work in a fast-paced environment.


• Knowledge of local building codes and permit processes is a plus.


• Positive attitude and a team-oriented mindset.

About Us:

Great White Mechanical, LLC has been a trusted leader in the HVAC industry for over a decade, serving Midland Park, NJ, and surrounding areas. Our commitment to quality service and customer satisfaction has earned us a loyal clientele, while our supportive work environment fosters growth and teamwork among our employees.