HVAC Installation Operations Manager — Lead Teams & Drive Growth

Zimmer Biomet; Cincinnati (OH); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Company vehicle or vehicle allowance

Leadership development opportunities

Job summary

Zimmer Heating & Cooling is seeking an Operations Manager, HVAC Install to lead our installation department and elevate performance in the Greater Cincinnati market. This hands-on role emphasizes people development, process improvement, and delivering an exceptional customer experience.

You will coach technicians, drive installation revenue and productivity, and collaborate with sales, dispatch, warehouse, and service teams while ensuring safety and quality.

Qualifications

• 5+ years of HVAC leadership experience.
• Experience managing residential installation teams.
• Strong knowledge of installation practices, scheduling, and field operations.
• Ability to coach technicians and build high-performing teams.
• Experience managing operational KPIs and driving accountability.
• Valid driver's license and acceptable driving record.

Responsibilities

• Lead and develop a team of installation technicians, supervisors, and support staff.
• Drive installation revenue, gross margin, productivity, and customer satisfaction.
• Coach through ride-alongs and field observations to ensure quality.
• Collaborate with sales, dispatch, warehouse, and service teams.
• Monitor KPIs and implement strategies to improve efficiency and profitability.
• Support recruiting, onboarding, training, and retention for the department.
• Manage inventory, equipment, and fleet resources.
• Promote safety and continuous improvement culture.

Skills

HVAC leadership

Team coaching

Communication

Problem-solving

Organizational skills

Attention to detail

Driver's license

Tools

ServiceTitan

Job description

Zimmer Heating & Cooling is seeking an Operations Manager, HVAC Install to lead our installation department and elevate performance in the Greater Cincinnati market. This hands-on role emphasizes people development, process improvement, and delivering an exceptional customer experience.

You will coach technicians, drive installation revenue and productivity, and collaborate with sales, dispatch, warehouse, and service teams while ensuring safety and quality.