HVAC Installation Lead Coordinator | Field Ops & Quality

Gentry Service Group; Royal Pines (NC); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Holidays

401(k) with company match

Tool account

Company vehicle

Chaplain support

Work-life balance

Job summary

Gentry Service Group in the Asheville area is seeking a Residential Installation Coordinator to coordinate daily residential installation operations, serve as first contact for field issues, support crews, and ensure timely completion.

The ideal candidate has 3+ years in residential HVAC installation, leadership experience, strong communication, and the ability to manage multiple active jobs.

Qualifications

• 3+ years of residential HVAC installation experience
• Strong leadership skills with ability to coach and hold employees accountable
• Excellent communication and customer-service skills
• Ability to organize and monitor multiple active jobs
• Proven ability to navigate field problems and provide solutions
• Valid driver’s license with insurable driving record

Responsibilities

• Monitor active residential HVAC installations and help keep jobs moving toward completion
• Serve as the first point of contact for routine installer questions and field problems
• Provide technical and logistical support to installation crews
• Visit complicated, delayed, or troubled jobs when necessary
• Manage unfinished jobs by identifying what is needed and coordinating a completion plan
• Communicate with customers regarding routine delays, follow-ups, and installation corrections
• Coordinate follow-ups, customer visits, and quality checks with the Installation Support Technician

Skills

HVAC installation

Leadership

Communication

Multitasking

Customer service

Driver's license

Job description

Gentry Service Group in the Asheville area is seeking a Residential Installation Coordinator to coordinate daily residential installation operations, serve as first contact for field issues, support crews, and ensure timely completion.

The ideal candidate has 3+ years in residential HVAC installation, leadership experience, strong communication, and the ability to manage multiple active jobs.