HVAC Install Manager: Lead a High-Performing Team

Justcallheritage; Boxborough (MA); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

401(k) match

Insurance (Medical/Dental/Vision)

Life & Disability Insurance

PTO & Holidays

Referral Bonuses

Career growth & leadership development

Job summary

Heritage Home Service in Boxborough, MA is seeking an HVAC Install Manager to lead our residential installation team. This hands-on leadership role emphasizes developing people, driving operational excellence, and delivering an outstanding customer experience.

You will manage day-to-day installation operations, scheduling and dispatch, ensure safety and quality, and collaborate with sales, service, and warehouse teams to complete projects on time and within budget.

Qualifications

• HVAC installation experience with strong residential system knowledge.
• Proven leadership experience managing or supervising field teams.
• Strong communication, organizational, and problem-solving skills.
• Knowledge of safety regulations, installation best practices, and building codes.
• Experience driving team performance, productivity, and customer satisfaction.
• Proficiency with field service software and reporting tools.
• Valid driver's license.

Responsibilities

• Lead, coach, and develop a team of HVAC installers through regular performance management, training, and mentorship.
• Manage day-to-day installation operations, scheduling, dispatch coordination, and project execution.
• Foster a culture of accountability, safety, teamwork, and continuous improvement.
• Provide technical support and guidance on complex installations and field challenges.
• Partner with sales, service, warehouse, and operations teams to ensure smooth project completion.
• Monitor quality standards, job costs, labor efficiency, and department performance metrics.
• Resolve escalated customer concerns and ensure outstanding service experiences.
• Support hiring, onboarding, and retention of top installation talent.
• Participate in on‑call rotation and assist during urgent customer or operational needs

Skills

HVAC Installation

Leadership

Communication

Safety & Codes

Team Performance

Field Service Software

Driver's License

Job description

Heritage Home Service in Boxborough, MA is seeking an HVAC Install Manager to lead our residential installation team. This hands-on leadership role emphasizes developing people, driving operational excellence, and delivering an outstanding customer experience.

You will manage day-to-day installation operations, scheduling and dispatch, ensure safety and quality, and collaborate with sales, service, and warehouse teams to complete projects on time and within budget.