HVAC Inside Sales & Service Manager

Colonial Group; Hendersonville, Northern (NC, KY); Hybrid; USD 65,000 - 100,000; Full time

Job summary

Colonial Group in Hendersonville, NC is seeking an Inside Sales & Service Manager to lead the Inside Sales team, drive performance, recruit and train staff, and partner with leadership to reach revenue and margin targets.

You will manage customer relationships, optimize sales processes, and contribute to a high standard of service and profitability across the Profit Center. A background in sales and leadership, with strong Microsoft Office proficiency, is essential.

Qualifications

• 5+ years’ experience in customer service or inside sales; contractor sales preferred.
• 1+ year of leadership experience
• Knowledgeable of products sold in the Profit Center and effective sales techniques.

Responsibilities

• Oversee all aspects of performance, sales operation, and financial performance of the Inside Sales team.
• Manage, recruit, hire and train a team of inside sales personnel.
• Set clear performance expectations and goals for teammates and conduct regular performance evaluations to assess progress and provide feedback.
• Work with PCM to establish revenue and margin targets. Establish individual sales goals and hold salespeople accountable for achieving goals.
• Analyze financial reports and implement appropriate strategies to increase sales, improve operating efficiencies, manage assets, and increase ROI and profit sharing.
• Effectively manage customer contacts and relationships to provide excellent customer service, build sales volume, and increase customer satisfaction.
• Attract and retain customers.
• Build relationships in the community through local marketing efforts, hosting events to build a repeat and new customer base, and attending vendor functions.
• Conduct all business in accordance with Company policy and procedures.
• Maintain and insist upon a safe working environment in accordance with Company policy and procedures.
• Safeguard and maintain all Profit Center assets – buildings, fleet, equipment, inventory, and receivables.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Skills

Leadership

Customer service

Inside sales

Sales techniques

Financial analysis

Microsoft Office

Communication skills

Team management

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Are you a leader that excels in managing and developing a team? Are you excellent at building relationships and ensuring an elevated level of customer service? Do you have experience in a sales environment? If so, we’d like you to join our team as an Inside Sales & Service Manager.

You will:

• Oversee all aspects of performance, sales operation, and financial performance of the Inside Sales team.

• Manage, recruit, hire and train a team of inside sales personnel.

• Set clear performance expectations and goals for teammates and conduct regular performance evaluations to assess progress and provide feedback.

• Work with PCM to establish revenue and margin targets. Establish individual sales goals and hold salespeople accountable for achieving goals.

• Analyze financial reports and implement appropriate strategies to increase sales, improve operating efficiencies, manage assets, and increase return on investment and profit sharing.

• Effectively manage customer contacts and relationships to provide excellent customer service, build sales volume, and constantly increase overall customer satisfaction.

• Attract and retain customers.

• Build relationships in the community through local marketing efforts, hosting special events to build a repeat and new customer base, and attending industry-related vendor functions and professional events.

• Conduct all business in accordance with Company policy and procedures.

• Maintain and insist upon a safe working environment in accordance with Company policy and procedures.

• Safeguard and maintain all Profit Center assets – buildings, fleet, equipment, inventory, and receivables.

• Successfully complete required safety and compliance training programs as assigned.

• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

• 5+ years’ experience in customer service or inside sales; contractor sales preferred.

• 1+ year of leadership experience

• Knowledgeable of products sold in the Profit Center and effective sales techniques.

Our ideal candidate will also:

• Possess leadership qualities and be viewed as a leader.

• Have experience promoting a productive and positive team environment, coaching staff to do their best work to achieve the highest levels of customer satisfaction.

• Possess a strong work ethic and a high standard of integrity.

• Be able to build and maintain quality relationships with co-workers, customers, and vendors.

• Possess strong personal sales skills and the ability to lead a highly effective sales team.

• Be able to interpret financial report data to determine success/failure of plans and to take appropriate action to adjust business plans ensuring success.

• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, and customer contact files, and to analyze customer data.

• Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills.

• Be able to learn and operate the computer related systems used to process orders.

• Be able to learn to operate warehouse material-handling equipment.

• Read, write, speak, and understand English.

• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.