HVAC Inside Sales & Quotes Specialist

Ambient Enterprises; Elmhurst (IL); On-site; USD 50,000 - 55,000; Full time

Job summary

Affiliated Parts in Elmhurst is seeking an Inside Sales Associate to handle customer interactions via phone and email, generate quotes, and process orders. You will report to the Sales Manager and collaborate with the sales and operations teams while learning HVAC nomenclature and parts identification.

Ideal candidates have strong customer service skills, 1–3 years in inside sales or customer service, and a related degree is a plus. Proficiency with multiple computer applications is needed.

Qualifications

• Great customer service and communication skills.
• 1-3 years of inside sales/customer service experience a plus
• Degree in business, communication, engineering, or related field a plus
• Demonstrate active listening skills to add value to customer and internal interactions.
• Ability to learn and manage several different computer applications

Responsibilities

• Provide ongoing customer support via phone and email to assist new and existing customers with their requests in a timely manner
• Create quotes via our order entry system to send to customers efficiently
• Manage customer orders via the order entry System to ensure efficient delivery of products
• Work closely with other members of the sales team, as well as coordinating with the operations team
• Learn and become proficient in HVAC equipment nomenclature and parts identification

Skills

Customer service

Inside sales

Active listening

Mult-application learning

Communication

Education

Business/Communication/Engineering degree

Job description

Affiliated Parts in Elmhurst is seeking an Inside Sales Associate to handle customer interactions via phone and email, generate quotes, and process orders. You will report to the Sales Manager and collaborate with the sales and operations teams while learning HVAC nomenclature and parts identification.

Ideal candidates have strong customer service skills, 1–3 years in inside sales or customer service, and a related degree is a plus. Proficiency with multiple computer applications is needed.