HVAC Inside Sales – Columbia, SC

Watsco Inc.; Columbia (SC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Customer-focused impact

Career growth

Job summary

Gateway Supply, a trusted HVAC and plumbing supplier, is seeking an HVAC Inside Sales team member to support customers, coordinate orders, and help deliver dependable service from request to delivery.

In this fast-paced, customer-focused role you will respond to inquiries, provide pricing and stock information, prepare quotations, enter orders, and coordinate deliveries with vendors and the warehouse to ensure on-time fulfillment.

Qualifications

• Responding to customer requests in a timely and professional manner.
• Accurate pricing and lead-time communication to customers.
• Preparation of clear, accurate quotations.

Responsibilities

• Field incoming customer requests: respond promptly by phone, email, or in person.
• Provide price and availability: research stock and communicate pricing and lead times.
• Prepare quotations: create clear quotes to meet customer needs.

Job description

About Us:

Gateway Supply, a trusted leader in HVAC and plumbing supplies, is looking for a motivated HVAC Inside Sales team member to support customers, coordinate orders, and help deliver dependable service from request to delivery.

About the Role:

As part of our Inside Sales team, you will serve as a key point of contact for customers by responding to incoming requests, providing pricing and product availability, preparing quotations, entering orders, and helping coordinate purchases and deliveries. This role is ideal for someone who is organized, customer-focused, and comfortable working in a fast-paced sales and service environment.

Key Responsibilities:

• Field incoming customer requests: Respond promptly and professionally to customer calls, emails, and walk-in inquiries.

• Provide price and availability: Research products, confirm stock status, and communicate accurate pricing and lead times.

• Prepare quotations: Create clear, accurate quotes that meet customer needs and support timely purchasing decisions.

• Enter and manage orders: Accurately enter customer orders, review details, and follow up to help ensure orders are processed correctly.

• Facilitate purchases and deliveries: Coordinate with purchasing, warehouse, vendors, and customers to support product availability and on-time delivery.

• Build customer relationships: Provide dependable service, communicate clearly, and help customers find the right solutions for their needs.

What We Offer:

• Competitive Compensation : Competitive pay and a comprehensive benefits package.

• Customer-Focused Impact : A role where your responsiveness and attention to detail directly support customer satisfaction and sales success.

• Career Growth : Opportunities to learn, grow, and develop within a supportive, team-oriented environment.