HVAC - Home Service - Customer Service - Office Manager

ZipRecruiter; Alpharetta (GA); On-site; USD 60,000 - 85,000; Full time

Job summary

A leading company is seeking an experienced Call Center Manager with home service experience to oversee daily operations. This role involves staff management, KPI development, and productivity reporting while not being remote. Candidates must be local to Alpharetta.

Benefits

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Career growth opportunities

Qualifications

• Experience in a similar managerial position.
• Strong grasp of performance indicators in a call center setting.
• Knowledge of budgeting and basic financial analysis.

Responsibilities

• Train and manage call center employees for excellent customer service.
• Oversee operations and improve procedures.
• Develop goals and document performance metrics.

Skills

Customer service metrics

Interpersonal communication

Microsoft Office

Education

High school diploma/GED

College experience

Tools

Service Titan

Job description

Job DescriptionJob DescriptionBenefits:

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary
We are seeking an experienced Call Center Manager with home service experience to join our team. In this role, you will oversee our call center's daily operations and personnel, doing everything possible to maximize efficiency, lower overhead, and achieve company goals. Your responsibilities will include managing staff, developing key performance indicators, and tracking and reporting on productivity. This is NOT a remote position and candidate must live with cummuting distance to Alpharetta.

Responsibilities

• Train, and manage call center employees capable of providing excellent customer service
• Oversee call center operations, making improvements to telephone skills and other procedures
• Create goals and objectives for the call center and document performance using key performance indicators
• Develop and implement policies and procedures that maximize productivity
• Prepare and present reports on call center statistics to upper management
• Must be goal driven and motiviated to constantly improve the call center

Qualifications

• High school diploma/GED is required, college experience is
• Previous experience as a call center manager or in a similar managerial position
• Service Titan or equivalent CRM experience
• Strong grasp of customer service metrics and key performance indicators in a call center setting
• Knowledge of budgeting, reporting, and basic financial analysis concepts
• Highly skilled in Microsoft Office.
• Excellent verbal, written, and interpersonal communication skills