HVAC - Home Service - Customer Service - Office Manager

ZipRecruiter; Alpharetta (GA); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is looking for an experienced Call Center Manager to lead their team in Alpharetta. In this pivotal role, you will oversee daily operations, manage staff, and implement strategies to maximize efficiency and achieve company goals. Your expertise will drive improvements in customer service and productivity, while your leadership will foster a motivated team. This is a fantastic opportunity for those who thrive in a dynamic environment and are passionate about enhancing customer experiences. If you're ready to take the next step in your career and make a significant impact, this role is for you.

Benefits

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Qualifications

• Experience as a call center manager or in a similar managerial position.
• Strong grasp of customer service metrics and key performance indicators.

Responsibilities

• Hire, train, and manage call center employees for excellent service.
• Oversee operations and make improvements to enhance productivity.

Skills

Customer Service

Management Skills

Communication Skills

Goal-Driven

Education

High School Diploma/GED

College Experience

Tools

Service Titan

Microsoft Office

Call Center Software

Job description

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking an experienced Call Center Manager to join our team. In this role, you will oversee our call center's daily operations and personnel, doing everything possible to maximize efficiency, lower overhead, and achieve company goals. Your responsibilities will include managing staff, developing key performance indicators, and tracking and reporting on productivity. This is NOT a remote position and candidate must live within commuting distance to Alpharetta.

Responsibilities

• Hire, train, and manage call center employees capable of providing excellent customer service
• Oversee call center operations, making improvements to telephone skills and other procedures
• Create goals and objectives for the call center and document performance using key performance indicators
• Develop and implement policies and procedures that maximize productivity
• Prepare and present reports on call center statistics to upper management
• Must be goal-driven and motivated to constantly improve the call center

Qualifications

• High school diploma/GED is required; college experience is a plus
• Previous experience as a call center manager or in a similar managerial position
• Service Titan or equivalent CRM experience
• Strong grasp of customer service metrics and key performance indicators in a call center setting
• Knowledge of budgeting, reporting, and basic financial analysis concepts
• Highly skilled in Microsoft Office and call center software
• Excellent verbal, written, and interpersonal communication skills