HVAC General Manager

Ideal Air Conditioning and Insulation; Phoenix (AZ); On-site; USD 105,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Company-paid Life Insurance

401(k) with company match

Paid Time Off

Seven paid holidays

Company-provided uniforms

Company iPhone and iPad

Job summary

Ideal Air Conditioning & Insulation in Phoenix, AZ is seeking an HVAC General Manager to lead daily operations across sales, service, installation, and admin teams. You will partner with ownership to strengthen performance, develop managers, and drive profitable growth while upholding quality and customer satisfaction.

With nearly 20 years of local service, Ideal is independent and growth-focused. The GM will guide strategic initiatives, maintain service excellence, and foster a culture of

Qualifications

• Five+ years of senior leadership in residential HVAC or similar home services.
• Experience managing multiple departments and leadership teams.
• Strong knowledge of Microsoft Office, Excel, and Google Workspace.
• Understanding of financial reporting, budgeting, gross margins, labor productivity, and KPIs.
• Proven ability to coach and develop managers and frontline staff.
• Track record of increasing revenue while improving profitability.
• Experience launching or integrating additional service lines is desirable.
• Excellent customer service and communication skills.
• Highly organized with strong time management.
• Comfortable using AI-powered tools to improve efficiency.

Responsibilities

• Direct daily operations while maintaining profitability and accountability.
• Lead and coach department managers to achieve goals.
• Oversee hiring, onboarding, and development.
• Monitor KPIs and ensure accountability for results.
• Maintain high customer service standards across departments.
• Manage vendor relationships including pricing negotiations.
• Review financial reports and inform strategic decisions.
• Partner with ownership on strategic planning.
• Conduct weekly leadership meetings to review performance.
• Improve internal processes and operational efficiencies.
• Ensure use of ServiceTitan across the organization.
• Evaluate opportunities to expand into other home service trades.
• Foster accountability, leadership development, and continuous improvement.

Skills

Leadership experience

Cross-functional leadership

Finance & KPIs

Coaching & development

Revenue growth

Customer service

AI tools

Strategic planning

Tools

ServiceTitan

Job description

HVAC General Manager

Residential HVAC and Home Services

Lead Operations for a Respected, Growing Home Services Company

Compensation: $105,000-$130,000 annually, plus performance bonuses

Schedule: Monday-Friday

Position Summary

The General Manager will oversee all daily business operations, including the sales, service, installation, and administrative teams. Working closely with the ownership group, this leader will strengthen operational performance, develop department managers, improve accountability, and drive profitable growth while preserving the company's commitment to quality and customer satisfaction.

This is an excellent opportunity for an experienced leader to influence the future direction of a successful company while fostering a culture centered on teamwork, continuous improvement, and operational excellence.

Ideal Air Conditioning & Insulation | Phoenix, AZ

Ideal Air Conditioning & Insulation is a trusted, locally owned residential HVAC and home performance company proudly serving homeowners across the Phoenix metropolitan area.

For nearly 20 years, we've earned a reputation for delivering outstanding workmanship, honest service, and an exceptional customer experience. As an independently owned company-not backed by private equity-we are seeking a seasoned General Manager to help guide our continued growth and operational excellence.

Benefits:

• Health, Dental, and Vision Insurance
• Company-paid Life Insurance
• 401(k) with Company Match
• Paid Time Off
• Seven Paid Holidays
• Company-Provided Uniforms
• Company iPhone and iPad

Key Responsibilities:

• Direct the company's daily operations while maintaining profitability and accountability.
• Lead, coach, and support department managers to achieve performance goals.
• Oversee hiring, onboarding, employee development, and separation decisions.
• Monitor departmental KPIs and ensure managers are accountable for results.
• Maintain a high standard of customer service across all departments.
• Manage vendor and supplier relationships, including pricing negotiations.
• Review financial reports, including profit and loss statements, and make informed business decisions.
• Partner with ownership on strategic planning and long-term company initiatives.
• Conduct weekly leadership meetings to review performance and priorities.
• Improve internal processes, policies, and operational efficiencies.
• Ensure consistent and accurate use of ServiceTitan throughout the organization.
• Evaluate opportunities to expand into additional home service trades.
• Foster a culture focused on accountability, leadership development, and continuous improvement.

Qualifications:

• Five or more years of senior leadership experience within a residential HVAC, plumbing, electrical, roofing, or similar home services organization.
• Demonstrated success managing multiple departments and leadership teams.
• Strong knowledge of Microsoft Office, Excel, and Google Workspace.
• Solid understanding of financial reporting, budgeting, gross margins, labor productivity, and operational KPIs.
• Proven ability to coach and develop managers as well as frontline employees.
• Track record of increasing revenue while improving profitability.
• Experience launching or integrating additional service lines is highly desirable.
• Exceptional customer service and communication skills.
• Highly organized with excellent time management and follow-through.
• Comfortable using AI-powered tools to improve efficiency and business performance.
• A proactive leader who enjoys solving problems, challenging existing processes, and driving positive change.

Success Factors:

• Department leaders clearly understand expectations and consistently achieve performance goals.
• Sales, service, installation, and office teams operate collaboratively and efficiently.
• Revenue and profit continue to increase without compromising quality or customer satisfaction.
• Operational issues are identified early and resolved before impacting the business.
• Employees receive ongoing coaching, clear direction, and opportunities for growth.
• Standard operating procedures are documented, followed, and continuously refined.
• Ownership can devote more time to long-term strategy instead of managing daily operational challenges.

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.