General Manager

Brightpath Associates LLC; Brevard (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

Brightpath Associates LLC is seeking an experienced General Manager to lead day-to-day operations of our HVAC business in Brevard, NC. You will drive sales, service, and installation teams, set strategic goals, and ensure profitability and growth.

You will oversee budgeting, financial analysis, pricing, and vendor relations while fostering a high-performance culture and exceptional customer satisfaction. This role requires strong leadership and strategic thinking.

Qualifications

• Proven experience as a General Manager in HVAC or similar industry.
• Strong leadership, communication, and team-management skills.
• Experience managing budgets, forecasting, and P&L responsibilities.

Responsibilities

• Lead and manage overall HVAC operations, including sales, service, and installation.
• Develop growth strategies to boost revenue and improve customer satisfaction.
• Collaborate with executives to align goals with the company vision.
• Oversee daily HVAC installations, service calls, and maintenance contracts.
• Optimize workflows, scheduling, dispatching, and resource allocation.
• Prepare annual budgets and monitor revenue, profitability, and expenses.
• Analyze financials and implement cost-saving initiatives while maintaining quality.
• Strengthen pricing strategies and purchasing to improve margins.

Skills

Leadership

HVAC knowledge

Sales & BD

Budgeting & P&L

Communication

Team management

Tools

CRM

Service Titan

Job description

We are seeking an experienced and dynamic General Manager to lead and oversee the day-to-day operations of our HVAC company. The ideal candidate will be responsible for managing all aspects of the business, including sales, operations, service, financial performance, and team leadership. The General Manager will ensure that the company delivers high-quality HVAC services, drives customer satisfaction, and achieves profitability and growth objectives.

Key Responsibilities

• Lead and manage the overall operations of the HVAC business, including sales, service, and installation teams.
• Develop and implement strategies to drive business growth, enhance customer satisfaction, and improve operational efficiency.
• Collaborate with the executive team to set short and long-term goals, ensuring alignment with company vision and objectives.

Operations Management

• Oversee daily operations to ensure smooth functioning of all departments, including HVAC installations, service calls, and maintenance contracts.
• Optimize the efficiency of workflows and processes, identify areas for improvement and ensure timely project completion.
• Manage scheduling, dispatching, and resource allocation to meet customer demands and service excellence.
• Prepare and manage annual budgets, ensuring the company meets its financial targets for revenue, profitability, and expenses.
• Analyze financial reports, identify areas of improvement, and implement cost-saving initiatives without compromising service quality.
• Manage pricing strategies, cost control, and purchasing decisions to improve profit margins.

Sales & Business Development

• Drive business development initiatives to grow market share and expand customer base, including both residential and commercial accounts.
• Work closely with the sales team to develop competitive bids, close new business, and maintain strong client relationships.
• Identify opportunities to cross-sell or upsell HVAC services to existing customers.

Customer Satisfaction

• Maintain high levels of customer satisfaction by ensuring the team delivers outstanding service and support.
• Address customer complaints and concerns in a timely and professional manner, ensuring long-term customer loyalty.
• Implement feedback mechanisms to continuously improve service delivery and customer experience.

Team Development & Management

• Recruit, train, and develop a high-performing team of HVAC technicians, sales staff, and office personnel.
• Create a positive work environment that fosters teamwork, collaboration, and professional growth.
• Conduct performance reviews, set performance expectations, and provide regular coaching to drive employee engagement and accountability.

Compliance & Safety

• Ensure the company complies with all local, state, and federal regulations, including HVAC licensing, permits, and safety standards.
• Oversee the implementation of safety programs and protocols to protect employees, customers, and property.
• Stay updated on industry trends, emerging technologies, and regulatory changes affecting the HVAC industry.

Qualifications

• Proven experience as a General Manager within the HVAC industry or in a similar field.
• Strong understanding of HVAC systems, equipment, and services.
• Exceptional leadership, communication, and team management skills.
• Experience managing financials, including budgeting, forecasting, and P&L responsibility.
• Sales and business development expertise, with the ability to grow customer relationships and revenue streams.
• Knowledge of modern business operations, including CRM. Service Titan is a plus.
• Excellent problem-solving, organizational, and decision-making abilities.
• Ability to thrive in a fast-paced environment, managing multiple priorities and deadlines.
• Valid driver's license and a clean driving record.