HVAC General Manager

STRM Recruiting; Itasca (IL); On-site; USD 110,000 - 170,000; Full time

Job summary

The General Manager will oversee the Residential HVAC service center, driving revenue growth while maintaining top-tier customer service. This role leads a multi-site team, ensures policy adherence, and directs budgeting, forecasting, and program development to optimize operations in a competitive market.

Key responsibilities include recruiting and training staff, conducting performance reviews, and performing financial analysis to identify trends and opportunities.

Qualifications

• Minimum 10 years leading teams servicing B2C & B2B markets.
• Minimum 8 years leading a fast-paced service organization and growing the business.
• Bachelor’s degree required and 4–6 years related experience; Masters preferred.
• Consistent track record of meeting and exceeding revenue objectives.

Responsibilities

• Assumes full operational responsibility for profit and loss related activities.
• Establishes a team culture among service center personnel and maintains high customer satisfaction.
• Administers company policies and procedures across the service center.
• Monitors employee performance evaluations and salary reviews in a timely manner.
• Prepares forecasts, budgets, and reports and ensures timely paperwork flow.
• Recruiting, selecting, and training all service center employees.
• Performs financial analysis to identify trends and address issues.
• Optimizes the service center to meet efficiency and sales goals.
• Develops new programs to meet and exceed sales targets.
• Keeps knowledge of competitors and market leadership.
• Partners with local management to maintain safety and sales practices.
• Spends at least 5% of time in the field to gain perspective.
• Directly supervises three or more front-line managers and field teams.

Skills

Interpersonal communication

Self-start

Cost forecasting

Team culture building

Safety and environment

Multi-tasking

Analytical skills

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

General Manager

PRIMARY FUNCTION

We are partnering with one of the best HVAC firms in the area!

The General Manager is responsible for the overall success andmanagement of our Residential HVAC service center. Our GeneralManagers plan, organize, direct, coordinate, and control servicecenter activities and functions to achieve revenue goals andobjectives while maintaining a strong customer focus, leveragingthe brand, and driving employee engagement in a rapidly changingand highly competitive business environment.

ESSENTIAL FUNCTIONS:

• Assuming full operational responsibility for profit and loss related activities.
• Establishing a team culture among service center personnel and holding the team to a high standard of customer satisfaction.
• Consistently administering company policies and procedures throughout the service center.
• Monitoring and maintaining job satisfaction among personnel by completing annual performance evaluations and salary reviews in a thorough and timely manner.
• Preparing business forecasts, budgets, and other reports in addition to monitoring the timely flow of paperwork necessary to the service center.
• Recruiting, selecting, and training all service center employees.
• Financial analysis to identify trends and prospective problem areas and taking immediate action based on findings.
• Optimizing the service center to provide service, complete tasks, and otherwise perform in an efficient manner.
• Developing new programs and executing established plans to meet and exceed sales goals.
• Maintaining a working knowledge of competitors, developing innovations to maintain market lead, sharing best practices across organization.
• Partnering with local management and personnel to maintain best practices for safety and sales-generation in the field.
• Service center managers should spend at least 5% of their time in the field to gain a “bottom-up”perspective.
• Manage three or more front line managers indirectly supervise a field workforce of sales and service teams for both residential and commercial customers.

BASIC QUALIFICATIONS (INCLUDING EDUCATIONAL REQUIREMENTS)

• Minimum of 10 years leading teams servicing Business to Consumer & B2B customer markets
• Minimum of 8 years of experience successfully leading a fast-paced service organization and a proven track record of growing a business.
• Bachelor’s degree required and 4 to 6 years related experience, or equivalent combination of education and experience. Masters degree preferred.
• Consistent track record of meeting and exceeding revenue objectives.

SPECIAL KNOWLEDGE/SKILLS AND/OR ABILITIES:

• Strong interpersonal/communication skills. (Oral and written)
• Ability to self-start and motivate a group of individuals to act as team towards a common goal.
• Analyze cost and forecast data to ensure alignment with the Division’s goals and objectives.
• Build a team culture by recruiting, motivating and training the staff.
• Review and promote the maintenance of a safe, accident free and healthy work environment.
• Demonstrated proficiency with multi-tasking alongside time management skills and the ability to prioritize and plan.
• Excellent analytical skills, financial acumen, and attention to detail.
• Computer proficiency. (Microsoft preferred)