HVAC Field Technician

Mad Dash Inc; Las Vegas (NV); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in energy solutions is seeking a technician to provide field-based support for customer installations and troubleshoot smart thermostats. Candidates should have experience in HVAC systems and strong customer service skills. This full-time position includes a pay rate of $18.00-$21.00 per hour, based on experience, with responsibilities covering technical, operational, and administrative tasks including installation, audits, and maintaining documentation.

Qualifications

• Minimum 2 years' experience in customer service-related field.
• 1 year experience in HVAC/electrical/construction preferred.
• Valid driver’s license required.

Responsibilities

• Installation and reporting of HVAC systems in residential settings.
• Servicing HVAC systems including troubleshooting and repairs.
• Maintaining professional demeanor with clients and contractors.

Skills

HVAC troubleshooting skills

Customer service

Electrical components familiarity

Technical proficiency

Education

High School Diploma/GED

HVAC/R certificate

OSHA 10/30 certification

Job description

Description

Summary: Provide field-based support of customer installations and assist with troubleshoot/repair of smart thermostats and other energy monitoring systems that include: electrical, gas, and water. Conduct surveys and audits of electrical components at both residential and commercial locations.

Requirements

Duties and Responsibilities:
Technical:

• Installation and reporting of PCT (Programmable Communicating Thermostat) and energy gateways in residential setting.
• Service residential HVAC systems by testing, troubleshoot repair, and diagnosis.
• Connection of physical hardware, low voltage wiring, and cable.
• Install telecommunications hardware to establish data uploads to Network Operating Centers (NOC)
• Perform residential surveys & audits.
• Quality audits on removed thermostats.
• HVAC troubleshooting skills.

Operational:

• Assist with diagnose installation errors and hardware defects.
• Operate and maintain Mad Dash vehicle.
• Track and report inventory items used.
• Arrive at all scheduled dispatches in a timely manner.
• Follow all established processes and procedures.
• Maintain professional demeanor with clients and customers including contractors, maintenance staff, property managers, and tenants.
• Training for continuous improvement.

Administrative:

• Site Verification Forms, survey and audit documentation.
• Use of operational software to complete and submit documentation.
• Timesheets/expense reports/email.
• Proficient with technology: smart phones, iPad, tablets, laptops, cloud-based storage, email, and texting.

Physical and Environmental Requirements:

• Ability to ascend/descend ladders, scaffolds, stairs and work at heights.
• Recognizes exposure to live circuits and/or operating machinery.
• Familiarization with electrical and mechanical components and systems.
• Ability to lift/carry 50-75 lbs.
• Repetitive motion with both hands, wrists and fingers.
• Work in spaces such as attics or basements.
• Ability to adapt to changing work schedules and environments.
• Work conditions may be indoors and outdoors.
• Hours may include nights and/or weekends and a rotation of 24/7 on call shift.
• Operate and maintain Mad Dash vehicle

Education/Experience:

• Minimum 2 years’ experience in customer service facing related field required
• Minimum 1year experience in HVAC/electrical/construction preferred
• Must have a valid Driver’s License and meet Mad Dash’s driving standards.
• High School Diploma/GED required
• HVAC/R certificate is required
• OSHA 10/30 Preferred

FLSA Status: Non-Exempt, Hourly, Regular Full-Time

Pay Rate: $18.00-$21.00 per hour DOE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.