HVAC Field Technical Support Manager

Lennox International; Richardson (TX); On-site; USD 107,000 - 141,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental, vision insurance

401(k) retirement plan

Paid time off

Job summary

Lennox is seeking a Manager of Field Technical Support to lead a dispersed team of technical consultants across the US and Canada. You will coach, develop, and align field engineers to deliver exceptional service while partnering with sales for complex projects.

You will own escalation procedures, define metrics, and drive process improvements to enhance customer and employee experiences. A strong background in HVAC/R, SAP, and Microsoft Office is preferred, with a bachelor’s degree preferred.

Qualifications

• Five-plus years in technical consulting.
• Five-plus years installing/servicing HVAC/R equipment.
• Ability to coach diverse field teams and manage priorities.
• Excellent verbal, written, and presentation skills.
• Customer-first mindset with strong analytical and problem-solving skills.

Responsibilities

• Lead, coach, and develop a team of technical consultants.
• Own escalation procedures and service-level performance.
• Address customer needs through field support and partnerships.
• Define, track, and analyze metrics for field tech support.
• Lead process improvements to increase efficiency and customer/employee experience.

Skills

People leadership

Coaching teams

Technical consulting

HVAC/R knowledge

Communication

Multi-tasking

Subject matter expert

Microsoft Office

SAP experience

Education

Bachelor's degree preferred

Tools

Microsoft Office

SAP

Job description

What Drives Success

• Lead, coach, and develop a team of technical consultants, creating an environment where people can grow and deliver exceptional support.
• Own escalation procedures and service-level performance to ensure timely, effective resolution of complex customer needs.
• Work to identify and address key customer needs through field support and sales partnerships.
• Define, track, and analyze key metrics to strengthen the effectiveness and performance of the field technical support team.
• Lead process improvement initiatives that simplify workflows, increase efficiency, and elevate the customer and employee experience.

What We Are Looking For

• Previous people leadership experience of a field team is preferred, with a demonstrated ability to coach teams, manage priorities, and resolve complex technical challenges.
• At least five years of related technical consulting experience.
• At least five years of hands-on experience installing and servicing HVAC/R equipment, supported by advanced technical knowledge.
• Excellent verbal, written, and presentation skills, with the ability to communicate technical information clearly to a variety of audiences.
• A customer-first mindset and strong analytical, troubleshooting, and problem-solving skills.
• The ability to prioritize and manage multiple technical requests in a fast-paced environment.
• The credibility and technical expertise to serve as a subject matter expert for the Technical Services Department.
• Proficiency in Microsoft Office Suite; SAP experience is preferred.
• A bachelor’s degree is preferred.

What We Offer

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $107,200 to $140,700k annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role:

• tuition reimbursement
• medical, dental, and vision insurance
• prescription drug coverage
• 401(k) retirement plan
• short-term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• life and long-term disability insurance

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to:

• 12 days paid time off
• 2 paid well-being days
• 1 paid volunteer day
• 12 paid holidays
• 3 floating holidays per year

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers:The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

We may use automated tools, including artificial intelligence, to support parts of our hiring process, such as application review and interview scheduling. These tools assist our teams but do not replace human decision-making. If you need an accommodation or have questions, please contact [e-mail].

Who We Are

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

The Manager of Field Technical Support will oversee a team of highly skilled technical experts that directly support our customers through technical issues, installations, and training for our commercial product lines. They will also assist in scheduling and managing the commissioning process for our VRF product lines through their team.

The team is dispersed throughout the US and Canada.